JULIANA ZIVCIC
London,Canada
Summary
Upbeat bartender / server with mastery of well drinks, craft-cocktails, and premium service. Excellent money handling and inventory management skills. Drives sales with unique cocktail creations, menu recommendations, and unmatched service quality. Always goes the extra mile to keep customers happy and support fellow team members. Maintains positive attitude and great sense of humour during peak hours. Smart Serve Certified.
Overview
4
4
years of professional experience
Work History
Bartender / Bottle Server
Spe Social
03.2023 - Current
- Collected cash payments, provided accurate change, calculated tips, and balanced cash tills at end of shift
- Communicated effectively with team members to maintain smooth workflow during busy periods
- Engaged guests with friendly conversation to build bar loyalty, while maintaining order accuracy
- Prepared various alcoholic and non-alcoholic beverages for patrons, providing recommendations when applicable
Bartender
Jacks & Tabu
09.2022 - Current
- Mixed and served high-quality beverages to customers in a friendly manner, resulting in repeat business
- Set up and sustained appropriate stock levels for bar, while maintaining bar cleanliness and appearance
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Operated POS systems and cash registers accurately, while handling transactions efficiently
- Demonstrated knowledge of responsible alcohol service practices by adhering to local laws and regulations
Server / Bartender
Crabby Joe's
01.2024 - 08.2024
- Took accurate notes of customer orders while listening to guest needs, responding promptly for personalized service
- Maintained knowledge of current menu offerings, ingredients, and preparation methods
- Completed side work tasks such as rolling silverware or refilling condiments during downtime periods
Barista
Starbucks
10.2020 - 11.2022
- Prepared beverages with speed and accuracy to minimize customer wait times, while ensuring satisfaction
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Greeted customers warmly and engaged in friendly conversation while taking their orders
Education
Bachelor of Arts (B.A.) - Finance & Consumer Behaviour (BMOS)
Western University
London, ON05.2026
Skills
- Attention to Detail
- Suggestive Selling
- Upselling
- Multitasking
- Order Management
- Outgoing Personality
- Positive Attitude
- Outstanding Customer Service
- Communication
- Menu Memorization
- Beverage Preparation
- Adaptability
- Reliability
- High-volume Dining
- POS Operation
- Cash Handling
Timeline
Server / Bartender
Crabby Joe's
01.2024 - 08.2024
Bartender / Bottle Server
Spe Social
03.2023 - Current
Bartender
Jacks & Tabu
09.2022 - Current
Barista
Starbucks
10.2020 - 11.2022
Bachelor of Arts (B.A.) - Finance & Consumer Behaviour (BMOS)
Western University
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