Juliana Zelaya
Nepean,ON
Summary
Detail-oriented administrative specialist with a proven record in office support and customer service. Known for reliability, adaptability, and strong organizational skills that support smooth operations and teamwork.
Overview
5
5
years of professional experience
Work History
Lead Administrative Receptionist
Strathmere Country Retreat
01.2025 - Current
- Provide professional front-desk service by greeting clients, managing appointments, handling calls, emails, and payments
- Maintain organized, confidential client records and ensure all forms are current
- Support daily operations and adapt to changing schedules and events through team collaboration
- Train new staff, attend team meetings, and assist coworkers during peak hours to improve service and satisfaction
Receptionist
The Spa Day Retreat
03.2022 - 01.2025
- Answering front desk calls promptly and scheduling clients using a variety of software
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling
- Coordinated communication between departments, enhancing information flow and customer service
- Proving successful working within tight deadlines and a fast-paced atmosphere
Sales Associate
Aerie
02.2020 - 01.2022
- Collaborating with coworkers to provide a positive and exciting shopping experience for customers
- Providing positive customer experience by accommodating each customer's needs
- Improving engagement with merchandise by answering questions and making suggestions
- Sharing current promotions and our Real Rewards program for the benefit of customers
Education
Diploma - Esthetician
Algonquin College
Ottawa, ON04.2022
Certificate - Design Foundations
Algonquin College
Ottawa, ON04.2021
Diploma - Social Service Worker
Algonquin College
Ottawa, ON04.2020
Skills
- Proficient in Microsoft Office Suite
- Advanced Verbal and Written Communication
- Time Management and Conflict Resolution
- Emotional Intelligence and Personable
- Teamwork and Collaboration
Timeline
Lead Administrative Receptionist
Strathmere Country Retreat
01.2025 - Current
Receptionist
The Spa Day Retreat
03.2022 - 01.2025
Sales Associate
Aerie
02.2020 - 01.2022
Diploma - Esthetician
Algonquin College
Certificate - Design Foundations
Algonquin College
Diploma - Social Service Worker
Algonquin College
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