Juliana Vega Jimenez

Ensured cleanliness and presentation standards across guest rooms and common areas, contributing to positive guest experiences in fast-paced environment.

Tracked daily room readiness through checklists and status reports, facilitating efficient housekeeping operations.

Led onboarding for new team members, fostering understanding of cleaning standards and procedures for consistent service quality.

Applied consistent attention to detail aligned with client-experience standards developed throughout tourism career.

Adapted quickly to multicultural bilingual workplace, enhancing communication and teamwork.

• Managed travel operations using Amadeus platform and CRM systems to enhance client satisfaction.
• Developed customized tour packages with authorized providers and internal platforms to meet diverse client needs.
• Facilitated connections between travelers and memorable experiences through insightful information.
• Delivered personalized, high-quality service to clients and colleagues alike.
• Produced engaging written and visual content promoting travel destinations on social media.
• Ensured positive experiences for travelers and employees, fostering loyalty and collaboration.
• Coordinated with HR to design and implement employee wellness programs that promoted workplace well-being.
• Organized events and team-building activities to enhance workplace culture.

• Enhanced onboarding program to streamline new employee integration and improve overall experience.
• Monitored and evaluated training plans for employees at local and regional levels to align with development goals.
• Facilitated innovative internal communication to enhance collaborator engagement.
• Maintained accurate documentation and files for collaborators to ensure compliance and support HR processes.
• Conducted human resources audits and validated essential documents.
• Supported daily operations within human resources department across Guatemala, Honduras, and El Salvador.
• Managed bidding processes for HR initiatives on Vers platform BQMS.
• Coordinated activities aligned with GP2W policies to promote #ProudToBeSamsung culture.

• Executed recruitment processes, including attracting, interviewing, hiring, and onboarding employees.
• Specialized in recruiting for professional positions, aligning candidate qualifications with organizational needs.
• Conducted mass recruitment, achieving approximately 50 hires every 15 days for production roles.
• Oversaw implementation of TestGorilla tool to effectively validate candidate skills.
• Utilized iCIMS platform for efficient applicant tracking and management.
• Managed employee satisfaction initiatives that enhanced retention and strengthened company brand.

• Tailored customer service to enhance individual and family experiences at center.
• Created engaging activities to improve user experience and satisfaction.
• Managed client safety and facility security during various events.
• Contributed to large-scale events hosted at the center, facilitating smooth operations.
• Coordinated logistics for national auditorium events, ensuring smooth operations and audience engagement.
• Engaged in popular recurring events, including Festival de la Luz and "fachada" lighting.
• Contributed to artistic cast for dance theater and animation productions.