JULIANA VARGAS
San Jose
Summary
Organized and friendly professional with experience in office admin,medical front desk, and customer service. Skilled in handling phones, records, scheduling and supporting staff and clients. Bilingual in English and Spanish, with a strong work ethic and ability to stay calm and efficient in busy settings.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Office Assistant / Receptionist
CRESTWOOD BEHAVIORAL HEALTH INC.
10.2024 - 03.2025
- Maintained and updated new and existing client charts with accuracy and confidentiality, in compliance with HIPAA regulations.
- Performed data entry and managed client records using Microsoft Excel and Word.
- Answered and directed calls on a multi-line phone system while managing front-desk responsibilities and administrative tasks.
- Used email daily to communicate with staff and support departments.
- Operated fax and scanning machines as part of regular office workflow.
- Assisted with client admissions and discharge processes, ensuring smooth transitions and complete documentation.
- Sorted and distributed incoming mail for staff and clients.
- Provided support to coworkers and the Business Office Manager in a fast-paced environment, demonstrating strong multitasking and organizational skills.
- Bilingual in Spanish and English, assisting a diverse client population and improving communication across departments.
Front Desk Receptionist
DR. DAVE'S DOGGY DAYCARE
08.2024 - 10.2024
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards and cash.
- Scheduled and confirmed appointments for clients and staff.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Server/Bartender
THE NEW JERSEYS RESTAURANT
08.2022 - 08.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Responded to ad hoc cleaning duties at end of shift.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Bartender
ROOKIES SPORTS LODGE
09.2016 - 05.2022
- Served needs of more than 30-50 customers in busy, fast paced work environment.
- Greeted and maintained relationships with regular customers.
- Bussed and reset 10-20 tables per shift, working efficiently to keep dining room and work areas clean.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Prepared beverages and filled food orders for customers.
Server/Bartender
WATER TOWER KITCHEN
02.2019 - 10.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
Front Desk Receptionist
DR. BRUCE M. SAAL DERMATOLOGY
09.2014 - 12.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Collaborated with admin and doctor/nurse team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Worked efficiently in a busy Medical office setting.
Customer Service Cashier
LUNARDIS MARKET
01.2012 - 03.2015
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately 30-50 daily credit and cash transactions for customers with accuracy and speed.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
Education
HIGH SCHOOL DIPLOMA -
Branham High School
San Jose, CAHIGH SCHOOL DIPLOMA - undefined
CACE Adult Ed At Delmar High School
San Jose, CAundefined
West Valley College
Saratoga, CASkills
- Working quickly and efficiently in a high volume setting
- Hospitality service expertise
- Communication
- Time management
Timeline
Office Assistant / Receptionist
CRESTWOOD BEHAVIORAL HEALTH INC.
10.2024 - 03.2025
Front Desk Receptionist
DR. DAVE'S DOGGY DAYCARE
08.2024 - 10.2024
Server/Bartender
THE NEW JERSEYS RESTAURANT
08.2022 - 08.2023
Server/Bartender
WATER TOWER KITCHEN
02.2019 - 10.2020
Server/Bartender
ROOKIES SPORTS LODGE
09.2016 - 05.2022
Front Desk Receptionist
DR. BRUCE M. SAAL DERMATOLOGY
09.2014 - 12.2016
Customer Service Cashier
LUNARDIS MARKET
01.2012 - 03.2015
HIGH SCHOOL DIPLOMA - undefined
CACE Adult Ed At Delmar High School
undefined
West Valley College
HIGH SCHOOL DIPLOMA -
Branham High School
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