Juliana Valle

Managed logistics tasks including track and trace, billing, OS&D reporting, and data entry for accurate shipment processing. Coordinated pickups and deliveries, provided rate quotes, and assigned LTL carriers. Maintained detailed records, managed paperwork, and collaborated to streamline processes, ensuring compliance with industry regulations and company policies.

Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence. Resolved customer complaints and provided technical support. Offered helpful information and promptly addressed inquiries.