Juliana Tancre
Vancouver,Canada
Summary
Dynamic Operations Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
20
20
years of professional experience
Work History
Operations Manager
The Northwest Company
09.2013 - Current
- Provide detailed technical and operational direction in our contractual agreement by consistently meeting deliverables and exceeding service level expectations for the Ministry of Health.
- Lead for the following Telehealth Programs: HealthLink BC Pharmacist Services, MedCheck Service, Cardiac Coaching Service, Cannabis support Service, the Covid Anti-viral Therapeutic e-Team Service and the Pharmacist Prescription Renewal Service. Developed systems, procedures, and training materials to improve the operational quality and team efficiency of these programs.
- Collaboratively work with Nurses, Physicians, Pharmacists, and other allied healthcare teams ensuring different program successes.
- Supervise pharmacist staff and keep employees compliant with company policies and procedures.
- Establish positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained excellent relationships with external vendors and key stakeholders.
- Implemented process improvement to shape organizational culture, and optimize procedures for higher efficiency to help the company evolve and grow.
- Negotiated contracts with vendors to obtain the best pricing and terms.
- Observe each employee's individual strengths and initiate a mentoring program to improve areas of weakness.
- Reduce operational risks while organizing data to forecast performance trends.
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handle day-to-day accounting processes to ensure financial accuracy.
- Assess each program's quality by monitoring quality assurance, metrics, reports, and dashboards.
- Create smooth onboarding processes to help new hires adjust to company policies, procedures, and processes.
- Managed projects from procurement to commission.
- Prepared and submitted RFPs for review and approval.
Manager of Telehealth Services
Network Healthcare Inc.
08.2009 - 08.2013
- Manager of Pharmacy Services for HealthLink BC & HealthLink Alberta
- On-site and on-line Trainer for all pharmacists participating in the service within BC
- Training consisted of software, hardware and pharmacy line theory training
- Skillfully developed Training materials on technical software, departmental goals, objectives, standards of performance and policies and procedures
- Established and maintained systems that safely met clients' needs
- Trained in Citrix, Mitel Contact Center Solutions and Redbox call recording software
- Complete quality assurance and quality management reports and prepare monthly metric reports for the Ministry of Health.
Telehealth Coordinator
Vancouver Coastal Health, Clinical Info Systems
08.2003 - 08.2009
- Responsible for coordinating & facilitating videoconferencing for all of Vancouver Coastal Health
- Coordinated & facilitated Continuing Nursing Education Rounds via videoconferencing
- Trained physicians and other allied healthcare staff on the VCH Electronic Health Record projects
- Telecommunications (VOIP) and AV experience
- IP/ISDN experience
- Project work for all Provincial Health Authorities
- Invoicing, spreadsheet database management with project timelines & budgets for Capital Planning
- Marketing Telehealth and general videoconferencing.
Education
Healthcare Management -
British Columbia Institute of Technology
Burnaby, BCBritish Columbia Institute of Technology
Computer Systems Technology
Burnaby, BCMedical Assistant/Medical Admin -
The Academy Of Learning
Coquitlam, BCSkills
- Experienced Leader, Trainer and Program Manager
- Excellent communication, analytical, and interpersonal skills
- Highly organized
- Proven Customer satisfaction
- Expert in Microsoft Word, Excel, PowerPoint, Visio and Project
- Contract Management
- Process Improvement
- Performance Monitoring
Accomplishments
- Successfully set up and implemented two call centers in the lower mainland, on time and on budget.
- Increased program efficiency by more than 23% by developing a performance management strategy and stakeholder engagement plan
- Mentored junior staff on Telecommunication and Healthcare projects
- Project Lead that led to the successful win of an RFP government proposal.
Timeline
Operations Manager
The Northwest Company
09.2013 - Current
Manager of Telehealth Services
Network Healthcare Inc.
08.2009 - 08.2013
Telehealth Coordinator
Vancouver Coastal Health, Clinical Info Systems
08.2003 - 08.2009
Healthcare Management -
British Columbia Institute of Technology
British Columbia Institute of Technology
Computer Systems Technology
Medical Assistant/Medical Admin -
The Academy Of Learning
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