JULIANA STEIRO
North Vancouver,BC
Summary
Results-driven professional with 6+ years in customer service, eager to transition into the fitness industry. Proven problem-solving skills, a passion for health and wellness, and strong interpersonal abilities. Seeking opportunities to apply expertise and contribute to the dynamic field of fitness.
Overview
3
3
years of professional experience
Work History
Office Administrator
Cactus Club Cafe Head Office
11.2022 - Current
- Managed an average of 30 travel requests per week through efficiently booking accommodations and ensuring alignment with the specific preferences and requirements of upper management.
- Oversaw three distinct inboxes tailored to administrative, travel, and gift card needs, ensuring prompt and organized handling of all diverse responsibilities.
- Conducted reconciliations and audit spreadsheets of courier and travelling charges, ensuring precise allocation to each respective store or department.
- Contributed to guest recovery initiatives, demonstrating effective assistance and support in addressing and resolving guest concerns or issues.
Floor Manager
ARITZIA
04.2021 - 11.2022
- Hit daily KPI's through motivating and challenging my team to promote sales, exceptional service, and create long lasting relationships with each of their customers with the help of right selling tactics.
- Processed transactions and returns efficiently alongside of promoting online orders if item is unavailable in store.
- Owned or escalated the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience.
- Aided in the onboarding process of new hires to support them with learning opportunities and motivate them with creating a luxury shopping experience with their clients
Service Appointment Coordinator
OPENROAD HYUNDAI & GENESIS
11.2020 - 04.2021
- Incorporated time management through answering on average of 60 phone calls a day, emails, and text inquiries Identified customer needs and provide relevant information on offered vehicles via inbound calls, emails, and texts
- Promoted exceptional customer service though sending out follow ups and surveys through phone and email
- Increased customer engagement by 15% through customer satisfaction index reports
- Managed the ordering of parts that are needed in correspondence to customers needs on vehicle and booked accordingly.
Education
Certification - Personal Training
International Sports Sciences Association (ISSA)
03.2024
Associate of Arts - General Studies
DOUGLAS COLLEGE
04.2019
GED -
COCHRANE HIGH SCHOOL
Cochrane, AB06.2016
Skills
- CPR and First Aid Training
- Strong knowledge in Google Drive & MS Office
- Proficient in accounting processes
- Travel Booking
Timeline
Office Administrator
Cactus Club Cafe Head Office
11.2022 - Current
Floor Manager
ARITZIA
04.2021 - 11.2022
Service Appointment Coordinator
OPENROAD HYUNDAI & GENESIS
11.2020 - 04.2021
Certification - Personal Training
International Sports Sciences Association (ISSA)
Associate of Arts - General Studies
DOUGLAS COLLEGE
GED -
COCHRANE HIGH SCHOOL
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