Juliana Phillips
Brockville,ON
Summary
Reliable and hard working junior lead.. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Shift Lead /Retail Keyholder
Marks Workware House
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Retail Store Manager (part-time)
DBB Retail Store
03.2021 - 09.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Equestrian Coach and Trainer
Nautica Equestrian Center
03.2019 - 08.2022
- Expanded client base by participating in community outreach initiatives such as community parades or hosting open house events at the facility.
- Addressed specific rider challenges by collaborating with equine healthcare professionals such as veterinarians, farriers, and saddle fitters.
- Developed riders'' confidence through consistent encouragement and constructive feedback during training sessions.
- Promoted a sense of teamwork among riders through collaborative activities both in and out of the saddle.
- Managed horse care routines, ensuring proper nutrition, exercise, grooming, and overall well-being of the animals.
Education
Bachelor of Engineering Science -
Western University (Commence Fall 2024)
London, ON05.2028
High School Diploma -
Brockville Collegiate Institute
Brockville, ON06.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Conflict Resolution
- Work Delegation
- Problem-Solving
Accomplishments
- Honor Roll 2020-2023
- BCI Scholar 2022-2023
- French immersion program completion
- Completion of BCI Health and Wellness Specialist High Skills Major
- Student Body involvement 2023-2024
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Shift Lead /Retail Keyholder
Marks Workware House
04.2023 - Current
Retail Store Manager (part-time)
DBB Retail Store
03.2021 - 09.2022
Equestrian Coach and Trainer
Nautica Equestrian Center
03.2019 - 08.2022
Bachelor of Engineering Science -
Western University (Commence Fall 2024)
High School Diploma -
Brockville Collegiate Institute
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