Summary
Overview
Work History
Education
Skills
2023 Pinewood Group Icon Award for Integrity
Timeline
Generic

Juliana Otuije

Scarborough,ON

Summary

Dynamic Facilities Coordinator at Pinewood Toronto Studios with a proven track record in enhancing operational efficiency and client satisfaction. Expert in accurate record keeping and effective problem-solving, I successfully managed budgets and improved visitor experiences, fostering strong vendor relationships to ensure timely services. Committed to delivering excellence in all endeavors.

Developed coordination and organizational skills in fast-paced environment, looking to transition into new field. Skilled in managing projects and ensuring operational efficiency. Prepared to leverage these abilities to drive success in different industry.

Overview

5
5
years of professional experience

Work History

Facilities Coordinator

Pinewood Toronto Studios
11.2019 - Current
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Assisted with meetings and conference room reservations.
  • Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
  • Enhanced visitor experience by improving signage and information accessibility throughout facility.
  • Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
  • Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
  • Assisted in budget preparation for facility expenses, aligning with financial objectives.
  • Ordered, maintained and distributed supplies and inventory.

Client Relations Coordinator

Pinewood Studios
11.2019 - Current
  • Contributed to revenue growth by identifying opportunities for upselling or cross-selling products and services based on client needs.
  • Monitored client feedback closely, using insights to inform improvements in product offerings or service delivery methods.
  • Provided comprehensive administrative support to the Client Relations department, managing correspondence with key stakeholders efficiently via email or phone calls as needed.
  • Spearheaded initiatives aimed at improving customer experience through data-driven analysis of user behavior patterns.
  • Ensured smooth onboarding processes for new clients by coordinating introductory meetings and providing thorough product demonstrations.
  • Maintained meticulous records of all client interactions within CRM systems, ensuring easy access to historical data for future reference.
  • Supported account management efforts, ensuring prompt resolution of any billing discrepancies or contract-related inquiries from clients.
  • Received, tracked and resolved incoming calls and queries to meet client expectations.
  • Collaborated with sales teams to develop targeted strategies that resulted in increased client acquisition rates.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.

Education

Bachelor of Science - Political Science

University of Calaber
Nigeria

Diploma - Community Service Worker

Academy of Learning Career College
Mississauga, ON
08-2025

No Degree - Facilities Management

Facilities Management Professional Certification
Toronto, ON
03-2023

Skills

  • Accurate Record Keeping
  • Work order management
  • Collaborative Teamwork
  • Client Support
  • Effective Problem-Solving Techniques
  • Strong Communication Skills
  • Proficient in Organization
  • Independent Drive
  • Consistent Dependability
  • Resilient in Dynamic Environments
  • Workplace Professionalism
  • Effective Conflict Resolution

2023 Pinewood Group Icon Award for Integrity

The Pinewood Group staff Icon award is an annual award given to outstanding staff in different  categories . The integrity category goes to the staff who has consistently demonstrated high level of integrity .

Timeline

Facilities Coordinator

Pinewood Toronto Studios
11.2019 - Current

Client Relations Coordinator

Pinewood Studios
11.2019 - Current

Bachelor of Science - Political Science

University of Calaber

Diploma - Community Service Worker

Academy of Learning Career College

No Degree - Facilities Management

Facilities Management Professional Certification

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Juliana Otuije