Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juliana Otano

Toronto,Ontario

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Tattoo Apprentice

Myself
04.2022 - 04.2024
  • Ensured proper aftercare instructions were provided to clients following each session, promoting healing and minimizing potential complications posttattooing.
  • Developed a strong understanding of various tattoo techniques, enabling the creation of high-quality artwork for clients.
  • Expanded knowledge of tattoo-related health concerns and safety precautions to provide a safe experience for clients during consultations and tattooing sessions.
  • Enhanced client satisfaction by providing personalized tattoo designs tailored to their preferences and style.
  • Collaborated with fellow artists to brainstorm creative design ideas, resulting in unique custom tattoos for clients.
  • Demonstrated adaptability by embracing new challenges throughout the apprenticeship, developing resilience and problem-solving abilities essential for success in the tattoo industry.

Youth Soccer Coach

Woody Baily Soccer School
08.2022 - 12.2022
  • Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
  • Boosted performance of individual athletes by devising strategic personal training programs.
  • Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.

Server

Maria (Aviv )
05.2022 - 08.2022
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Cook/Server Shift Leader

Rocio ( La Tienda)
01.2019 - 01.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

High School Diploma -

Yorkdale Secondary School
Toronto, ON
06.2024

Skills

  • Aftercare advice
  • Anatomy Understanding
  • Client consultation
  • Sterilization techniques
  • Hand-Eye Coordination
  • Cover-up techniques
  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Frying
  • Sanitation
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Languages

English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Youth Soccer Coach

Woody Baily Soccer School
08.2022 - 12.2022

Server

Maria (Aviv )
05.2022 - 08.2022

Tattoo Apprentice

Myself
04.2022 - 04.2024

Cook/Server Shift Leader

Rocio ( La Tienda)
01.2019 - 01.2022

High School Diploma -

Yorkdale Secondary School

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Juliana Otano