Juliana Obregon

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
• Build and maintain rapports with regular guests demonstrating genuine hospitality, building amazing connections ensuring continued returns
• training new employees, ensuring full readiness and confidence before going on the floor alone

- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Reported issues to higher management with great detail.
• Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• ensured proper protocol for any allergies with guest, assuring a great time with great food and no worries.
• closing the restaurant and ensuring great efficiency and a proper close of the restaurant

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Stayed up-to-date on menu changes to help customers make food choices.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.