Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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Juliana Montoya

Toronto,ON

Summary

A dedicated Key Account Manager provides expertise in business development and integrated marketing campaigns within both enterprise and consumer sectors. They demonstrate a strong understanding of project management, relationship building, and strategic planning. They are committed to driving business growth, ensuring customer satisfaction, and fostering long-term partnerships. Results-driven Director of Sales and Marketing with [Number] years of experience leading productive and cutting-edge teams. Talented leader with proven history of developing top-producing salespeople and personally winning major new accounts. Dedicated to detailed analysis, critical thinking and maximized use of computer technology to exceed sales and marketing goals.

Overview

6
6
years of professional experience

Work History

Director of Sales and Marketing

Colmakers
Toronto, Canada
03.2020 - Current
  • Management and analysis of information in HubSpot CRM software
  • Construction and Management of Databases
  • Management of loyal customers and search for new ones
  • Analytics, monitoring of all strategic parameters and definition of KPIs
  • Establish two-way dialogues, create audiences, humanize the brand and generate value
  • Creator of commercial proposals and customer management
  • Content creation and management for social networks.

Key Account Manager

Kärcher
Bogotá, Colombia
08.2019 - 02.2020
  • Management of customers, orders and technical service required by customers
  • Obtain client requirements direct from vendor portals and through the Kärcher sales team, and verify that manual and EDI orders are accurately entered into SAP
  • Create appropriate documents to complete shipments such as commercial invoices and packing slips for local orders
  • Manage the day to day customer communication and support, including all order management relevant fields (on time and in full order processing)
  • Prepare documents and manage Letter of Credit required documents
  • Review orders and assist with any discrepancies on the orders
  • Respond to queries regarding pricing, shipment status and product availability
  • Actively liaise between Kärcher departments to achieve customer requirements and company goals
  • Address customer and distributor issues to ensure timely delivery of products and saving on extra costs.

Customer Service Leader

Ibagué Chamber of Commerce
Ibagué, Colombia
01.2018 - 07.2019
  • Created and developed successfully a redesigned customer service protocol
  • Responsible for measuring and improving response times through the company's internal system
  • Responsible for the operation of the chatbot, metrics and goals
  • Ensured the highest quality standards amongst the team.

Education

Postgraduate Diploma in Commercial Management -

University of La Sabana
01.2019

Bachelor in Marketing and Advertising Degree -

The Politécnico Grancolombiano University
01.2012

Skills

  • Establish strategic partnerships with clients and suppliers
  • Construction and Management of Databases
  • Team leadership and resource management and team work
  • Creation of Images Using CAVA and management of Social Networks
  • Attentive to customer needs, ensuring delivery of requirements for retention and loyalty
  • Skilled in establishing strategic customer relationships to enhance revenue streams
  • Bilingual in English and Spanish
  • Proficient in SAP, MS Word, Excel, and PowerPoint
  • ROI Analysis
  • Metrics Tracking
  • Strategic Planning
  • Marketing Plan Development
  • Budget Development

Volunteer Experience

Chapter Leader, Latinas In Tech Canada, Develop partnerships with companies interested in collaborating with the Latino community, and organize an event dedicated to the personal development of Latina women in Canada

References

Beatriz Zanatelli, Director at The Accelerator Centre, 437 247 5633

Timeline

Director of Sales and Marketing

Colmakers
03.2020 - Current

Key Account Manager

Kärcher
08.2019 - 02.2020

Customer Service Leader

Ibagué Chamber of Commerce
01.2018 - 07.2019

Postgraduate Diploma in Commercial Management -

University of La Sabana

Bachelor in Marketing and Advertising Degree -

The Politécnico Grancolombiano University

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Juliana Montoya