Hi, I’m
Juliana Medina Basto
Toronto,ON
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Industrial designer with over 5 years of experience in Business development and Management of costumer service. Skilled in digital marketing and implementing social media campaigns. Experienced in designing brand identity, packaging, and applications.
Overview
11
years of professional experience
Work History
Dream Box Maker, SK
Designer
2012.01 - Current (12 years & 8 months)
Job overview
- Designed packaging plans for clients, evaluating trends and creating specific action plans for each project
- Developed mock-ups for proposals and created branding and redesign for companies and small businesses, including brand identity guides.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Created product designs in alignment with specifications.
- Delivered designs to diverse clients on time and within budget.
Acento Caramelo Pastelería Artesanal
Costumer Service Manager and Community Manager
2017.09 - 2022.04 (4 years & 7 months)
Job overview
- Led the work team to optimize current processes and create new sales
- Designed packaging for products and managed all marketing efforts including online advertising, email blasts, social media, and direct client presentations
- Managed equipment needs and edited and published photographic files
- Responsible for financial operations including registration of expenses and income, bank reconciliations, inventory control, tax declaration, billing, and projection of financial statements.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Reviewed accounts for payments received or approved credit arrangements.
Eki Design
Design Consultant
2014.01 - 2014.07 (6 months)
Job overview
- Pre-professional internship designing personalized rooms for children, including furniture and wall decorations
- Created 3D models of furniture using Rhinoceros program and rendered visualizations for a more realistic view of the space and design approach
- Designed new furniture according to the company's DNA and generated fully 3D modeling presentations.
Education
Georgian College At Ilac , Toronto
Post-Degree Certificate from Business Administration
05.2025
Pontificia Universidad Javeriana , Bogotá Colombia
from Industrial Design
10.2014
Skills
- Professional: Communication, Data Insight, Building Relationships
- Technical:
- Microsoft Office, Adobe Creative Suite, Elementor- Wordpress
- Multi-Tasking Abilities
- Art Conceptualization
- Creative and Artistic
- Design Strategy
- Corporate Design
- Customer Service
- Decision Making
- Creative Thinking
- Research and Development
- Works Well Under Pressure
- Graphic Design
Languages
Languages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Costumer Service Manager and Community Manager
Acento Caramelo Pastelería Artesanal
2017.09 - 2022.04 (4 years & 7 months)
Design Consultant
Eki Design
2014.01 - 2014.07 (6 months)
Designer
Dream Box Maker
2012.01 - Current (12 years & 8 months)
Georgian College At Ilac
Post-Degree Certificate from Business Administration
Pontificia Universidad Javeriana
from Industrial Design
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