Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Norman

Niagara Falls,ON

Summary

Friendly and positive casino team leader bringing 20 years of experience in the gaming industry. Well-versed in monitoring chips, player wins and game table activities. Talented trainer, team leader and manager with excellent problem-solving and relationship building skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Table Games Supervisor

Casino Niagara
01.2005 - Current
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Organized and managed events, such as the Gworld Poker Tournaments from 2009-2019, Niagara series of Poker in 2019, Fallsview Poker Classic, Work Poker Tour, Niagara Series of Poker and weekly Casino Niagara poker tournaments
  • Demonstrated ability to provide exceptional customer service to patrons, anticipating their needs and following through to ensure the best experience
  • Report into the Table Games Casino Shift Manager
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
  • Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
  • Provided ongoing coaching to dealers for continuous improvement of skills and knowledge of game rules.

Education

High School Diploma -

St. Michael's High School
Niagara Falls, ON
06.1997

Skills

  • Strong Verbal and Written Communication skills
  • Interpersonal Skills
  • Multi-tasking
  • Organizing events
  • Managing Tournaments
  • Game knowledge
  • Leading employees
  • Guest Relations
  • Training employees
  • Recordkeeping skills
  • Resolving Complaints
  • Security management

Certification

  • Smart Serve
  • Black Jack Certificate
  • Pai Gow Certificate
  • Caribbean Stud Certificate
  • Let it Ride Certificate
  • Customer Service Award for Outstanding Customer Relations


Timeline

Table Games Supervisor

Casino Niagara
01.2005 - Current

High School Diploma -

St. Michael's High School

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Amy Norman