Juliana Gomez Rincon
Fontana
Summary
Adept at streamlining shipping processes and enhancing customer satisfaction, I leveraged attention to detail and effective communication to reduce shipping errors and improve delivery times at Mountain Valley Express. My proficiency in Microsoft Excel and strong teamwork skills contributed to a more organized warehouse and better supplier relationships, driving efficiency and cost savings.
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Shipping and Receiving Clerk
Mountain Valley Express
08.2021 - 11.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
- Negotiated with suppliers to obtain better shipping rates, contributing to cost savings.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Papayaclothing
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Child Development
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Fontana High
Fontana, CA06-2021
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Teamwork and cooperation
- Effective communication
- Punctual and reliable
- Delivery scheduling
- Microsoft Office Suite
- Receiving procedures
- Shipping and receiving tracking
- Problem resolution
- Call center experience
- Microsoft Excel
Languages
Spanish
Full Professional
Timeline
Shipping and Receiving Clerk
Mountain Valley Express
08.2021 - 11.2024
Sales Associate
Papayaclothing
11.2020 - 08.2021
Child Development
Chaffey College
High School Diploma -
Fontana High
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