Juliana Gerolamy
Peterborough,Ontario
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring two years of experience to dynamic new position.
Overview
7
7
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Front End Supervisor
Real Canadian Superstore
01.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in nine checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Cash Office Clerk
Real Canadian Superstore
01.2022 - Current
- Input financial data and produced reports.
- Inspected account books and recorded transactions.
Personal Shopper
Real Canadian Superstore
01.2017 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Pre Health Science -
Fleming College
Peterborough, ON 01.2021 - 08.2023
High School Diploma -
Crestwood Secondary School
Peterborough, ON 09.2015 - 10.2019
Skills
- Cash Counting
- Complaint Resolution
- Administrative Support
- Customer Service
- Cash Handling
- Planning and Organization
- Time Management
Languages
English
Native or Bilingual
Certification
- First Aid/CPR Certified
Timeline
Front End Supervisor
Real Canadian Superstore
01.2022 - Current
Cash Office Clerk
Real Canadian Superstore
01.2022 - Current
Pre Health Science -
Fleming College
01.2021 - 08.2023
Personal Shopper
Real Canadian Superstore
01.2017 - Current
High School Diploma -
Crestwood Secondary School
09.2015 - 10.2019
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