Juliana Galvis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Inkeros
Toronto, ON
10.2023 - Current
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
MARKET RESEARCHER
KGS RESEARCH
Toronto, ON
01.2022 - 10.2023
- Designed and executed study approaches
- Collection of political data of consumers based on specified directions of leaders and survey developers
- Solid interpersonal skills to engage consumers to participate in long surveys
- Accurate attention to detail for correct interpretation of answers
- Ability to work autonomously in addition to team working skills.
CALL AGENT
TELEPERFORMANCE
01.2021 - 01.2022
- Audited customer account information to identify issues and develop solutions
- Asked probing questions to determine service needs to accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
RESEARCHER- I/O PSYCHOLOGY
University Of Guelph
01.2021 - 01.2022
- Prepared summaries of research findings and effectively presented them to supervisors.
- Identified and resolved data issues to drive accuracy and integrity.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Enhanced research quality by implementing advanced data analysis techniques and tools.
BARISTA
STARBUCKS
01.2016 - 01.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preference
- Maintained calm demeanor during high-volume periods and special events
- Collected payments and provided accurate change.
Education
Bachelor of Science - Psychology
University of Guelph
Toronto, ON10.2023
Advanced Diploma - Intercultural Relations
Humber College
Toronto, ON10.2023
Skills
- Data Analysis
- Quantitative Research
- Delivering Presentations
- Interpersonal relations
- Active Listening
- Computer literacy
- Detail-focused
- Surveys and Interviews
Accomplishments
- Psi Chi member.
- First Generation Scholarship Recipient.
References
References given upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inkeros
10.2023 - Current
MARKET RESEARCHER
KGS RESEARCH
01.2022 - 10.2023
CALL AGENT
TELEPERFORMANCE
01.2021 - 01.2022
RESEARCHER- I/O PSYCHOLOGY
University Of Guelph
01.2021 - 01.2022
BARISTA
STARBUCKS
01.2016 - 01.2020
Bachelor of Science - Psychology
University of Guelph
Advanced Diploma - Intercultural Relations
Humber College