Juliana Curri
Los Angeles
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention, with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities, and attention to detail.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
British Airways
Los Angeles
02.2025 - Current
- Assist passengers with the check-in process, ensuring efficient service, and a smooth airport experience.
- Weigh and tag luggage accurately, in compliance with airline and TSA regulations.
- Verify travel documentation (passports, visas, boarding passes) to ensure compliance with international travel requirements.
- Resolve customer service concerns with professionalism, empathy, and prompt action to maintain brand loyalty and satisfaction.
- Experience with Amadeus
Shift Manager/Bartender
JOEY
Newport Beach
01.2023 - 03.2025
- Deliver exceptional customer service in a fast-paced, high-volume restaurant environment.
- Craft a wide range of cocktails and beverages with precision and consistency.
- Oversee daily operations during shifts, ensuring smooth service, and team coordination.
- Manage staff scheduling, and delegate tasks to optimize performance and guest satisfaction.
- Collaborate with kitchen and front-of-house staff to maintain efficiency and guest experience.
- Resolve customer complaints and operational issues promptly and professionally.
- Contribute to the success of Joey's top-performing location, generating over $1 million in annual revenue.
Server
Gyu Gaku Japanese BBQ
Torrance
05.2022 - 01.2023
- I greeted guests promptly, shared daily specials, and took food and drink orders to ensure an exceptional dining experience.
- Entered orders and processed payments accurately using the POS/till system.
- Delivered food and beverages efficiently while maintaining high sanitation and safety standards.
- Assisted guests with menu selections, and accommodated special dietary requests.
- Prepared and served cocktails and refills with attention to accuracy and speed.
- Communicated guest orders and special instructions clearly to the kitchen staff.
- Fostered a fun, welcoming, and team-oriented work environment consistent with the company's brand.
- Trained new servers on restaurant procedures, service standards, and best practices.
Luxury Logistics Agent
The Private Suite
Los Angeles
11.2021 - 05.2022
- Managed a dedicated caseload of high-profile members, learning and tracking all aspects of their travel itineraries, including flights, ground transportation, and special requests.
- Delivered luxury-level, personalized service by anticipating and fulfilling members' needs before, during, and after travel.
- Ensured seamless coordination and communication across internal teams to provide a stress-free experience.
- Safely transported members across the active LAX airfield to and from airport gates, following strict security and safety protocols.
- Maintained a discreet and professional demeanor while working with VIPs, celebrities, and high-net-worth individuals.
Customer Service Representative
British Airways
Los Angeles
04.2019 - 11.2021
- Assist passengers with the check-in process, ensuring efficient service, and a smooth airport experience.
- Weigh and tag luggage accurately, in compliance with airline and TSA regulations.
- Verify travel documentation (passports, visas, boarding passes) to ensure compliance with international travel requirements.
- Resolve customer service concerns with professionalism, empathy, and prompt action to maintain brand loyalty and satisfaction.
- Experience with Amadeus
Passenger Service Agent
Pacific Aviation
Los Angeles
01.2019 - 04.2021
- Serve as Gate Lead, coordinating boarding procedures, managing passenger flow, and ensuring on-time departures.
- Assist passengers with the check-in process, ensuring efficient service, and a smooth airport experience.
- Weigh and tag luggage accurately, in compliance with airline and TSA regulations.
- Verify travel documentation (passports, visas, boarding passes) to ensure compliance with international travel requirements.
- Resolve customer service concerns with professionalism, empathy, and prompt action to maintain brand loyalty and satisfaction.
- Experience with Amadeus
Barista
Starbucks
Hermosa Beach
05.2016 - 01.2019
- Prepared and served a variety of hot and cold beverages with consistency and efficiency.
- I greeted customers warmly, provided menu guidance, and recommended drink options based on their preferences.
- Educated customers about seasonal specials and customizations to enhance their experience.
- Opened and closed stations, restored supplies, and maintained inventory levels.
- Ensured cleanliness and proper functioning of coffee equipment and workstations.
- Maintained a clean, organized, and welcoming environment in line with health and safety standards.
- Delivered fast, friendly service in a high-volume setting while maintaining attention to detail.
Cashier
Chicken Maison
Redondo Beach
08.2013 - 10.2015
- Processed customer transactions efficiently, including ringing up sales, applying discounts, and bagging items.
- Handled cash, credit, and other forms of payment accurately, providing correct change and receipts.
- Requested price checks and honored coupons or promotions in accordance with store policies.
- Balanced cash register drawers at the end of each shift ensured that all receipts, records, and withdrawals were accurate.
- Maintained a clean and organized checkout area to support a positive customer experience.
- Delivered friendly, prompt service while managing high-volume lines with professionalism.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA06.2014
Skills
- Excellent customer service
- Strong worth ethic
- Ability to work under pressure
- Time management
- Positive attitude
Timeline
Customer Service Agent
British Airways
02.2025 - Current
Shift Manager/Bartender
JOEY
01.2023 - 03.2025
Server
Gyu Gaku Japanese BBQ
05.2022 - 01.2023
Luxury Logistics Agent
The Private Suite
11.2021 - 05.2022
Customer Service Representative
British Airways
04.2019 - 11.2021
Passenger Service Agent
Pacific Aviation
01.2019 - 04.2021
Barista
Starbucks
05.2016 - 01.2019
Cashier
Chicken Maison
08.2013 - 10.2015
High School Diploma -
Redondo Union High School
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