Juliana Chaves
Cleaner
Alliston,On
Summary
Versatile and dynamic, I leveraged my strong multitasking abilities and customer service expertise at Hotel Alpina Suisse to enhance guest experiences. A proven team player, I significantly contributed to workplace efficiency and customer satisfaction. My background spans from meticulous cleaning to specialized cheese knowledge, underscoring my adaptability and commitment to excellence.
Overview
2026
2026
years of professional experience
Work History
Bartender
Hotel Alpina Suisse
Waitress Supervisor
Restaurant Minho
Cleaner
Self Employed Services
04.2016 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Confirmed all cleaning tools and equipment were stored properly after use.
Cheese Specialist
Valcreme Suisse
03.2009 - 05.2013
- Collaborated with store management to plan and execute successful cheese promotions and events.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in cheesemongering.
- Utilized knowledge of international cheeses to accommodate diverse clientele with varied tastes and dietary requirements.
- Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
- Developed in-depth knowledge of various cheese types, enabling accurate suggestions for pairings and recipes.
- Processed transactions using point of sale devices, and increased profits through plus-selling techniques and promotions.
- Assisted customers with special requests or custom orders for events like weddings or corporate functions requiring unique cheese selections.
- Monitored product quality through regular tastings to ensure freshness and adherence to established standards.
- Handled customer complaints professionally, resolving issues quickly while preserving ongoing relationships.
- Conducted weekly inventory checks to ensure adequate stock levels and proper rotation of perishable items.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Supported team members during busy periods by assisting with tasks like cashiering or restocking shelves when necessary.
- Maintained a clean and organized cheese counter, adhering to strict sanitation guidelines for improved customer experience.
- Greeted customers at counter to fulfill requests and answer questions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Stocked food and service products, requesting reordering needs through supervisor.
- Leveraged strong supplier relationships for access to exclusive cheeses not readily available elsewhere in the market area.
- Provided exceptional service through attentive listening, clear communication, and timely fulfillment of orders.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Cleaning Assistant
Hospital Sion Suisse
01.2007 - 01.2009
Babysitter
La Creche Europe Suisse
05.2005 - 05.2007
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
Winery Worker
Sogrape Vinhos Portugal
01.2002 - 03.2004
Education
12 - Humanities
Coelho E Castro
Fiaes, Portugal 06.2001
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
English
Elementary
French
Limited Working
Portuguese
Native or Bilingual
Timeline
Cleaner
Self Employed Services
04.2016 - Current
Cheese Specialist
Valcreme Suisse
03.2009 - 05.2013
Cleaning Assistant
Hospital Sion Suisse
01.2007 - 01.2009
Babysitter
La Creche Europe Suisse
05.2005 - 05.2007
Winery Worker
Sogrape Vinhos Portugal
01.2002 - 03.2004
Bartender
Hotel Alpina Suisse
Waitress Supervisor
Restaurant Minho
12 - Humanities
Coelho E Castro
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