Juliana BURNS
Sylvan Lake
Summary
Experienced administrative professional seeking to contribute as an integral member of a dynamic administrative team. Dedicated to providing exceptional office administration support with high competence and professionalism. Committed to ensuring efficient operations and maintaining a positive work environment. Seeking opportunities to utilize strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Central Alberta Orthopedics
07.2023 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Optimized appointment scheduling to maximize doctor availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Receptionist
Sylvan Family Health Centre
09.2011 - 08.2013
- With a high degree of customer service and use of office technology, performed all aspects of office administration including:
- Managing patient intake and communication
- Scheduling appointments and referrals to external facilities
- Updating medical records and managing documents
- Managing mail and patient billings
- Assist and train physicians with new information technology
- Maintaining adequate inventory of supplies and stationery
Early Childhood Support Worker
KCS Association
01.2009 - 01.2010
- Accessing my communication skills and compassionate nature, was responsible for:
- Analyzing the needs of children and families in comprehensive, written support plans
- Adapting my communication style to provide practical support in the needed areas
- Supporting and teaching individuals new life skills
- Advocating for and helping special needs children and their parents access community services and to be fully included in the community
- Encouraging individuals in their interests and passions so they could reach their full potential
Education
Diploma in Medical administrative assistant -
ics Canada
11.2013
High School diploma -
H.J. CODY HIGH SCHOOL
11.2009
Skills
- Certified in EMR Wolf and Accuro /Alberta Netcare
- Certified Connectcare Training
- Empathy for people and their needs
- Active listener
- Problem solver
- Excellent organizational skills
- Great work ethic
- Dedication
- Team player
Languages
English
Full Professional
Activities
- Healthcare environments, services and settings that support children, families and seniors
- Many outdoor and athletic pursuits
- Scottish history, ancestry and culture, and travel to the UK (pre-pandemic)
Timeline
Medical Receptionist
Central Alberta Orthopedics
07.2023 - 11.2024
Medical Receptionist
Sylvan Family Health Centre
09.2011 - 08.2013
Early Childhood Support Worker
KCS Association
01.2009 - 01.2010
Diploma in Medical administrative assistant -
ics Canada
High School diploma -
H.J. CODY HIGH SCHOOL
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