Juliana Barfield
Woodland
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Point Of Service (Front Desk)
Dignity Health Point Of Service
12.2024 - Current
- Check in patients for each department
- Verify insurances and demographics
- Schedule future appts
- Cover any dept needing coverage, including procedure scheduling, authorization team referrals, and workers vomp
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Contact Center Scheduler
Dignity Health Contact Center
08.2020 - 12.2024
- Assist patients with scheduling appointments/procedures, workers compensation/occupational health, medication refills, any questions that need sending messages, main point of contact for patients
- Coordinated patient scheduling to optimize workflow efficiency and reduce wait times.
- Managed appointment calendars utilizing electronic health record systems for accuracy.
- Experience with programs such as: Cerner and GECB, IDX, Cisco phones, for medical records & patient information, patient insurances, patient confidentiality
- Training: a trainer in the contact center when new employees get hired
Education
High School Diploma -
Woodland Senior High School
06.2019
Associates Degree in Applied Science - Business Management & Leadership
Barton Community College
07.2021
Sterile Processing & Distribution Tech Program -
Martinson College
07.2022
Skills
- Customer service
- Cash handling
- Microsoft word, Excel, Spreadsheets, Google workspace
- Typing certificate of 35 wpm
- Patient medical record programs, scheduling appointments/procedures, sending messages for patients, workers compensation, occupational health etc
- Training others in a contact center environment
- Certification of sterile processing and distribution technician
- Self motivated
- Flexible and adaptable
- Multitasking abilities
- Patient confidentiality
- Multitasking
Timeline
Point Of Service (Front Desk)
Dignity Health Point Of Service
12.2024 - Current
Contact Center Scheduler
Dignity Health Contact Center
08.2020 - 12.2024
High School Diploma -
Woodland Senior High School
Associates Degree in Applied Science - Business Management & Leadership
Barton Community College
Sterile Processing & Distribution Tech Program -
Martinson College