Araceli Trujillo
Keyes
Summary
Dedicated Shift Supervisor with +3 years experience managing store operations, training, and administrative tasks while ensuring smooth daily operation in a fast-paced enviornment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
03.2020 - Current
- Supervised a team of 5-10 employees, ensuring completion of all job responsibilities in a timely manner
- Implemented new strategies and processes to improve efficiency and productivity within the store
- Handled customer inquiries and complaints, providing excellent service to ensure customer satisfaction
- Managed inventory and supplies, ensuring adequate levels for daily operations
- Scheduled maintenance requests and service for equipment
- Enforced company policies and regulations with employees
Trainer
Starbucks
05.2020 - Current
- Managed comprehensive training requirements for new hires, covering customer service standards, product knowledge, and operational procedures
- Facilitated the onboarding process for new hires, ensuring a smooth integration into the team
- Monitored and assessed trainee progress, providing constructive feedback and implementing individualized coaching plans to enhance performance
- Collaborated with management to develop and update training materials, ensuring alignment with company goals and industry standards
Education
Bachelor of Arts - Business Administration
W. P. Carey School of Business, Arizona State University
Tempe, AZ05.2025
Skills
- Proficient with microsoft suite
- 3 years in an administrative adjacent role
- Attention to detail
- Time Management skills
- Skilled at Managing Multiple Priorities
- Effective Verbal and written communication
- Effective Organization
- Planning and coordination specialist
Certification
- Starbucks Coffee Master
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Trainer
Starbucks
05.2020 - Current
Shift Supervisor
Starbucks
03.2020 - Current
Bachelor of Arts - Business Administration
W. P. Carey School of Business, Arizona State University
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