Julian Valdez
La Habra
Summary
Experienced printer technician specializing in diagnostic troubleshooting, printer repair, and routine maintenance. Proven ability to enhance customer satisfaction through effective communication and technical support.
Overview
31
31
years of professional experience
1
1
Certification
Work History
High volume color printer technician
Ricoh
El Segundo
06.2021 - Current
- Diagnosed printer malfunctions using advanced diagnostic tools and software.
- Repaired various models of printers efficiently and effectively.
- Performed routine maintenance on printing equipment to ensure optimal performance.
High volume color copier technian
1 touch office
Torrance
05.2016 - 06.2021
- Executed daily tasks with precision, ensuring timely service and support for high volume color copier operations.
- Proposed solutions that improved team collaboration and addressed specific challenges in product and service delivery.
- Collaborated with diverse coworkers to meet project objectives and resolve product-related issues, fostering a positive work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
High volume color copier technician
Ricoh Business Solutions
Huntington Beach
02.2000 - 03.2016
- Diagnosed and repaired copier malfunctions on various models.
- Provided on-site maintenance and technical support for clients.
- Conducted routine inspections to ensure optimal equipment performance.
- Collaborated with team members to resolve complex technical issues, enhancing overall service effectiveness.
- Trained new technicians on repair procedures and safety protocols, ensuring consistent quality and compliance.
- Maintained inventory of replacement parts and tools for repairs.
- Communicated with clients to understand service needs and requirements.
- Documented service reports and maintenance logs to improve tracking and accountability of repairs.
- Conducted regular preventative maintenance on all assigned copiers and printers.
- Tested functionality of newly installed or repaired equipment before returning it to customers.
Copier Service Technician
IKON Office Solutions
Sherman Oaks
02.1995 - 01.1999
- Performed routine maintenance on various copier models and brands to ensure optimal functionality.
- Repaired mechanical and electrical components of copiers efficiently.
- Diagnosed copier issues to minimize downtime using specialized tools and equipment.
- Provided technical support for customers on copier operations and malfunctions to enhance user experience.
- Trained junior technicians on service procedures and best practices.
- Analyzed complex technical problems using problem solving techniques such as root cause analysis or fault tree diagrams.
Education
High School Diploma -
Leuzinger High
Lawndale, CA06-1989
Skills
- Printer repair
- Diagnostic troubleshooting
- Routine maintenance
- Equipment management
- Technical training
- Ricoh training certifications
- Customer support
Certification
- Ricoh certificates of acheiments for copiers, printers and fax machines
Timeline
High volume color printer technician
Ricoh
06.2021 - Current
High volume color copier technian
1 touch office
05.2016 - 06.2021
High volume color copier technician
Ricoh Business Solutions
02.2000 - 03.2016
Copier Service Technician
IKON Office Solutions
02.1995 - 01.1999
High School Diploma -
Leuzinger High