Julian Stival
Montreal,QC
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
Work History
Duty Manager
Swissport
11.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented new procedures and policies to improve operational productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Restaurant Manager
Le Marche Des Eclusiers
07.2022 - 10.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Waiter
Le Faberge
09.2021 - 07.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Manager
Le Faberge
09.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Restaurant Manager
Angela & I
05.2021 - 08.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Purchased food and cultivated strong vendor relationships.
Restaurant Waiter
Angela & I
06.2020 - 05.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Restaurant Manager
Restaurant Roberto
11.2019 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Waiter
Restaurant Roberto
09.2017 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Mixologie And Bartending -
Ecole Des Maitres
Montreal03.2014
Bac + 1 - Electronics
IUT
Salon De Provence , France06.2010
GED -
Lycee Jean Lurcat
Martigues , France06.2009
Skills
- Grammar
- Greet Guests
- Motivational Leadership
- Employee Counseling
- Communication
- Strong Business Acumen
- Customer Service
Timeline
Duty Manager
Swissport
11.2022 - Current
Restaurant Manager
Le Marche Des Eclusiers
07.2022 - 10.2022
Restaurant Waiter
Le Faberge
09.2021 - 07.2022
Assistant Manager
Le Faberge
09.2021 - 07.2022
Restaurant Manager
Angela & I
05.2021 - 08.2021
Restaurant Waiter
Angela & I
06.2020 - 05.2021
Restaurant Manager
Restaurant Roberto
11.2019 - 03.2020
Restaurant Waiter
Restaurant Roberto
09.2017 - 03.2020
Mixologie And Bartending -
Ecole Des Maitres
Bac + 1 - Electronics
IUT
GED -
Lycee Jean Lurcat
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