Julian Smith
Etobicoke,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
13
13
years of professional experience
Work History
Manicurist & Nails Technician
Sparks Salon
02.2023 - 01.2024
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain safe environment for both staff and clients.
- Offered personalized services according to needs and preferences.
- Increased customer loyalty through exceptional customer service and maintaining clean, sanitary workstation.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Owner/Nail Technician
Drika’s Nails & Spa
05.2017 - 12.2021
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Consultant
Sutherland Global Services Limited
05.2011 - 12.2016
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Responded to customer requests for products, services, and company information.
- Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Completed 30+ outbound/inbound calls each day to customer needs.
Waitress/Bartender/Server
Hilrun Enterprise
01.2011 - 12.2016
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Set up banquet events according to specific client requirements, ensuring successful event experience for all attendees.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Used cash registers and credit card machines to cash out customers.
Education
School Leaving Certificate -
Bybrooke Basic School
St Catherine, Jamaica07.1997
School Leaving Certificate -
Time And Patience Primary School
St Catherine, Jamaica07.2004
No Degree/ Change School -
St Mary’s College
St Catherine, Jamaica06.2004
High School Diploma -
Enid Bennett High School (Formerly Bog Walk High School)
St Catherine, Jamaica07.2009
No Degree - Human And Social Biology, English A
Mark of Excellence Institute
Kingston, Jamaica06.2010
No Degree -
Career Development Institute
Bridgetown, Barbados11.2018
Skills
- Front Desk Management
- Time Management
- Call Answering and Routing
- Attention to Detail
- Product Knowledge
- Appointment Scheduling
- Payment Processing
- Customer Service
- Front Desk Management
- Problem-solving skills
Exams
- CXC, English A, G, 2, 2010
- CXC, Integrated Science, G, 2, 2009
- CXC, Home Economics Management, G, 2, 2009
- CXC, Food and Nutrition, G, 3, 2009
- CXC, Human and Social Biology, G, 3, 2010
- CXC, Social Studies, G, 3, 2009
- CXC, Clothing and Textiles, G, 3, 2009
- Cosmetology, CVQ, Level II, Certificate, 2019
Personal Information
- Date of Birth: 11/27/91
- Nationality: Barbadian/Jamaican
- Marital Status: Separated
References
Rodrigo Molina Silveira, Manager, Long Branch Foundry, (647) 551-7915
Languages
English
Native or Bilingual
Timeline
Manicurist & Nails Technician
Sparks Salon
02.2023 - 01.2024
Owner/Nail Technician
Drika’s Nails & Spa
05.2017 - 12.2021
Customer Service Consultant
Sutherland Global Services Limited
05.2011 - 12.2016
Waitress/Bartender/Server
Hilrun Enterprise
01.2011 - 12.2016
School Leaving Certificate -
Bybrooke Basic School
School Leaving Certificate -
Time And Patience Primary School
No Degree/ Change School -
St Mary’s College
High School Diploma -
Enid Bennett High School (Formerly Bog Walk High School)
No Degree - Human And Social Biology, English A
Mark of Excellence Institute
No Degree -
Career Development Institute
Similar Profiles
Samantha AdderleySamantha Adderley
Nail Technician at Sparks SalonNail Technician at Sparks Salon
Antonina RomanenkoAntonina Romanenko
PMU/brow/lash Artist at Sparks SalonPMU/brow/lash Artist at Sparks Salon
Oksana VakaliukOksana Vakaliuk
Sales Associate at Sparks One StudioSales Associate at Sparks One Studio
Andres AlzaAndres Alza
RAM renovation at Costumer service, construction and renovationRAM renovation at Costumer service, construction and renovation
Marlon CalderMarlon Calder
Bilingual Financial Services Consultant at Sun Life FinancialBilingual Financial Services Consultant at Sun Life Financial