Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julian Ramirez

Riverside

Summary

Dynamic leader with a proven track record at Lowes Home Improvement, excelling in customer service and staff management. Skilled in fostering team leadership and supervision, significantly improving customer satisfaction and operational efficiency. Demonstrates a strong ability to address challenges head-on, ensuring seamless coordination across departments and enhancing company-wide objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Department Manager

Lowes Home Improvment
11.2022 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Department Supervisor

Lowes Home Improvment
09.2019 - 11.2022
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Handled cash register, returns, and refunds.
  • Assigned tasks and established work schedules to staff to cover operational needs.

Sales Specialist

Lowes Home Improvment
06.2013 - 09.2019
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.

Assiatant Manager

Kragen/Oreilly Auto Parts
09.2008 - 06.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Rubidoux High School
Riverside, CA
07-2008

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision

Certification

Forklift

Languages

Spanish
Full Professional

Timeline

Department Manager

Lowes Home Improvment
11.2022 - Current

Department Supervisor

Lowes Home Improvment
09.2019 - 11.2022

Sales Specialist

Lowes Home Improvment
06.2013 - 09.2019

Assiatant Manager

Kragen/Oreilly Auto Parts
09.2008 - 06.2013

High School Diploma -

Rubidoux High School

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Julian Ramirez