Julian Penagos
Kitchener,Canada
Summary
Experienced Customer service agent overseeing multiple tasks and achieving project goals. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Office Administrator
Sprout Wellness Clinic
09.2022 - 12.2022
- Communicated with patients scheduling appointments in person or over phone
- Greeted all patients in clinic, checking them in prior to their scheduled appointments
- Optimized organizational arrangements of all medical products and deliveries for easy accessibility
- Submitted patient’s claims within established guidelines for patients with insurance and followed up on status of all claims reports and requested any outstanding balances
Customer Service Agent
Teleperformance, (Walmart)
09.2021 - 07.2022
- Handled phone calls or chats from customers, assessing and revolving their issues
- Providing order replacements, refunds and calling store if needed to help customers
- Interfacing with colleagues and supervisors to provide best resolution to complaints
- Contacting third party sellers to get replacements of lost items or refunds for failed deliveries
Front Desk Receptionist
Coppid Beech Hotel
04.2019 - 03.2021
- Greeted and welcomed guests in 205 rooms hotel who approached front desk
- Answered phone in timely manner and direct calls to desired department
- Checked beforehand arriving groups, getting keys ready and helping prep party packages
- Handled cash, helped guests storing luggage, coats and provided directions of facilities locations
- Performed end of day balancing as night auditor
Stainer
Strassburger Windows And Doors
07.2017 - 12.2018
- Stained premium windows and doors with accurate finish for customer’s homes
- Performed all vinyl prepping and worked as team to get orders on time
- Collaborated with shipping department when in need of extra hand to load trucks
Human Resources Intern
Secrets Akumal Riviera Maya Hotel
01.2017 - 05.2017
- Assisted over 20 applicants per day through their hiring process, briefing them regarding responsibilities and information about job specifications and logistics
- Managed employees’ renewal contracts and dealt with labour complaints providing solutions
- Gathered personnel records from employees from each department weekly
- Performed as main contact directing duties to most appropriate departments
Palletizer Operator
Colonial Cookies (Weston Foods)
02.2015 - 12.2016
- Worked effectively alongside colleagues on shipping production
- Took hundreds of product samples daily and discussed problems with colleagues
- Gained knowledge in product standards of quality and safety
- Adaptable and proficient in learning new concepts quickly and efficiently
Front Desk Agent
Radisson Hotel
06.2014 - 08.2014
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention
- Diligently checked in and checked out guests, calculated billings and posted charges to room accounts, reviewing balances at checkout
- Followed up on all given tasks and ensured proper communication with all departments
- Prepared morning coffee and helped with breakfast preparations before cook’s arrival
Night Cashier
Sobeys
09.2013 - 05.2014
- Provided courteous customer service and addressed concerns to over hundred customers daily
- Performed cash and card check transactions to complete customer purchases
- Worked as team during busy rush hours to speed up check outs
- Responsible for maintaining and monitoring front end of store without supervision
Banquet Server
Waterloo Inn Conference Hotel
08.2011 - 07.2013
- Served guest’s meals and wine on their tables at events of over 200 people
- Set up banquet tables and chairs based on event requirements
- Adjusted service based on customer requests and kitchen readiness.
- Maintained flexible work schedule to meet event needs.
Server/Runner/ Bartender
Grand Fiesta Americana, Boca Del Rio
05.2012 - 10.2012
- Worked as server and runner in beach environment providing customer service in a 233 room hotel
- Bartended and upsold high profit drinks and served them in pool area and lobby bar
- Worked in teams to serve meals to guests while maintaining clean and organized dining areas to uphold hygiene standards
- Served as interpreter for English and Portuguese speaking guests
Education
Certificate - Teaching English To Speakers of Other Languages (TESOL)
Global TESOL College
06.2015
Diploma- Hospitality & Tourism Management -
Conestoga College
Waterloo, ON04.2014
No Degree - Hospitality And Tourism
Seneca College
Markham, ON2009
Skills
- Over 10 years of experience working in hospitality and customer service environments
- Excellent customer service skills and able to stay energetic, quick and organized when under pressure
- Strong problem solving and decision making skills with ability to time manage in fast paced environments
- Highly effective team player who supports and collaborates with others
- Well rounded knowledge of hospitality and tourism industry through over 3 years of experience working in other countries in hospitality field
- Proficient in Opera System and Microsoft Office Suite
Timeline
Office Administrator
Sprout Wellness Clinic
09.2022 - 12.2022
Customer Service Agent
Teleperformance, (Walmart)
09.2021 - 07.2022
Front Desk Receptionist
Coppid Beech Hotel
04.2019 - 03.2021
Stainer
Strassburger Windows And Doors
07.2017 - 12.2018
Human Resources Intern
Secrets Akumal Riviera Maya Hotel
01.2017 - 05.2017
Palletizer Operator
Colonial Cookies (Weston Foods)
02.2015 - 12.2016
Front Desk Agent
Radisson Hotel
06.2014 - 08.2014
Night Cashier
Sobeys
09.2013 - 05.2014
Server/Runner/ Bartender
Grand Fiesta Americana, Boca Del Rio
05.2012 - 10.2012
Banquet Server
Waterloo Inn Conference Hotel
08.2011 - 07.2013
Certificate - Teaching English To Speakers of Other Languages (TESOL)
Global TESOL College
Diploma- Hospitality & Tourism Management -
Conestoga College
No Degree - Hospitality And Tourism
Seneca College
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