JULIAN NELSON
San Diego
Summary
Proven hospitality professional with a track record of enhancing guest experiences at establishments like Chicago Chophouse. Expert in guest engagement and creating lasting relationships, leveraging exceptional customer service and tableside etiquette. Demonstrated ability to increase sales through upselling techniques and meticulous attention to detail, ensuring seamless service transitions.
Overview
20
20
years of professional experience
Work History
Server / Bartender
FINCH
10.2018 - 03.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Assisted in creating onboarding food and beverage quiz's for new hires to ensure proper product knowledge
- Opened and closed restaurant to ensure all opening and closing sidework completed properly to set up the upcoming staff for success
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
Server / Bartender
Blackbird Tavern
03.2012 - 10.2018
- Cultivated warm relationships with regular customers
- Assumed a more supervisory role and assisted with scheduling for both standard dining along with banquets
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
Server / Bartender
Grand Colonial Hotel- NINE Ten
08.2008 - 01.2012
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Hyper focused on top level service, attention to detail and anticipating my guests needs
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
- Prepared myself for daily menu changes including 86'd items, specials and items needing to sell
Server
Chicago Chop House
02.2005 - 06.2008
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Highly knowledgeable about all products both food and beverage with an emphasis on spirits and wine
Education
Bachelor of Science - Applied Food Studies And Restaurant Management
Culinary Institute of America
St. Helena, CA05-2002
Skills
- Strong Work Ethic
- Exceptional customer service
- Opening and Closing / Cash Drop
- Guest Engagement
- Hospitality Professional
- Create long lasting relationships with guests
- Tableside Etiquette
- Dependable and always consistent
Timeline
Server / Bartender
FINCH
10.2018 - 03.2025
Server / Bartender
Blackbird Tavern
03.2012 - 10.2018
Server / Bartender
Grand Colonial Hotel- NINE Ten
08.2008 - 01.2012
Server
Chicago Chop House
02.2005 - 06.2008
Bachelor of Science - Applied Food Studies And Restaurant Management
Culinary Institute of America