Julian Moreno
Delhi
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. The client list includes restaurants, retail stores, hotels, hospitals, K-12 schools, and universities. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
FreshPoint Central California
Turlock
09.2021 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction, and establish long-term business growth.
- Resolved labor issues and reduced food waste percentages for customers by offering value-added items.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Analyzed client data and identified opportunities for growth, resulting in a 20% penetration average in accounts year over year.
- Exceeded sales quotas, averaging 40% year over year, and increased profitability through effective sales strategy and business planning.
- Presented product features and advantages to potential customers during sales meetings.
- Teamed with inside sales, marketing, operations, and management teams to develop solutions for customers and accomplish shared objectives.
- Prepared sales presentations for clients, showing the success and credibility of products.
- Used Salesforce to build a prospect pipeline, as well as create penetration opportunities with existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
Sales Specialist
Lowes Home Improvement
Turlock
11.2018 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues in a timely manner to close deals and boost client satisfaction.
- Used Salesforce to manage customer leads, and follow up on existing projects.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained relationships with customers, and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Utilized metrics to modify low-performing sales and marketing programs, and plans to increase effectiveness.
- Organized promotional events and interacted with the community to increase sales volume.
Education
Bachelor Of Science - Psychology
California State University - Stanislaus
Turlock, CA05.2023
Skills
- Customer relationship management
- New Business Development
- Salesforce utilization
- Advanced skill level in Microsoft Office
- Customer service
- Competitor analysis
- Marketing Strategy Development
- Time management
- Customer feedback analysis
- Goals and performance
- Excellent communication
- Cross-selling
- Account Management
- Sales reporting
- Customer trend analysis
- Sales targeting
- Territory management
- Analytical problem solver
- Closing techniques
- Sales statistics analysis
Affiliations
- Summa Cum Laude, California State University Stanislaus, 2018-2022
- Assistant football coach for JV and Varsity squads, Delhi High School 2018-2021
Accomplishments
- Deans list award recipient at CSU Stanislaus, 2018-2022
- Hit monthly quota resulting in my paid bonus every month while as an account manager at Freshpoint
- Inherited a negative growth territory and grew it exponentially by exceeding sales goals and targets
- 4x Sales specialist of the quarter at Lowes
Certification
- Awarded California State Bilingual Seal for being academically fluent in Spanish and English
Languages
Spanish
Native/ Bilingual
References
Gaither White
Freshpoint, 2021-2023
Inside Sales Manager
310-351-6140
Marissa Chuman
Freshpoint, 2021-Present
Sales consultant and mentor
209-534-1558
Timeline
Account Manager
FreshPoint Central California
09.2021 - Current
Sales Specialist
Lowes Home Improvement
11.2018 - 08.2021
Bachelor Of Science - Psychology
California State University - Stanislaus
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