Julian Mills
Ridgecrest
Summary
Dynamic professional with a strong work ethic and proven customer service management skills, honed at Quick Quack Car Wash. Recognized for enhancing customer satisfaction and mentoring staff, while efficiently managing cash handling and inventory. Committed to fostering positive relationships and achieving operational excellence through attention to detail and effective problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pallet Jack Operator
Affiliated Foods Inc.
09.2022 - 10.2023
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Transported products with electric pallet jack to prepare for shipping.
- Verified label displays for accuracy of box content.
- Promoted a safe working environment by conducting regular safety checks on all pallet jack equipment before operation.
- Displayed excellent time management skills through punctual completion of assigned duties while maintaining precision in handling materials with the pallet jack.
- Delivered products to correct dock area and shrink-wrapped palletized orders.
Assistant Manager
Quick Quack Car Wash
12.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Champion
Taco Bell
02.2021 - 11.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
High School Diploma -
Sierra Sands Adult School
Ridgecrest, CA04-2018
Skills
- Customer service management and communication skills
- Time management skills
- Work ethic and integrity
- Cash handling
- Inventory management
- Patience and empathy
- Professionalism and courtesy
- Complex Problem-solving
- POS systems
- Staff training
- Attention to detail
Certification
- Licensed: Pallet Jack Operator
- Licensed: Waste Disposal
Timeline
Pallet Jack Operator
Affiliated Foods Inc.
09.2022 - 10.2023
Assistant Manager
Quick Quack Car Wash
12.2021 - 09.2022
Customer Service Champion
Taco Bell
02.2021 - 11.2021
High School Diploma -
Sierra Sands Adult School
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