Summary
Overview
Work History
Education
Skills
Timeline
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Julian Malaluan

Profile
Burnaby

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

9
9
years of professional experience
14
14
years of post-secondary education

Work History

Catering Supervisor

Canucks Sports & Enternatainment
02.2025 - Current
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
  • Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
  • Oversaw financial aspects of catering operations including budgeting, cost control measures, invoicing, and expense tracking to maximize profitability.
  • Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.

Owner and Manager

Simon Says
12.2021 - 01.2025
  • Managed daily operations, including bookkeeping, food ordering, costing, service, and customer interactions.
  • Developed the store brand with online marketing, signage, and advertising.
  • Recommended daily specials and guided customers on food and beverage pairings, driving consistent sales.
  • Built strong customer relationships, resolving issues and ensuring repeat business.
  • Created a popular beverage menu based on market trends, leading to a 10% monthly profit increase.
  • Ensured equipment was well-maintained with regular servicing and repairs.
  • Maintained cleanliness and hygiene in all service, preparation, and storage areas.
  • Partnered with a local catering business, serving beverages at events and hosting pop-up cafés for up to 100 guests.
  • Managed efficient service for dine-in customers, handling tables of 6-8 people.

Owner and Chef

Biscuits à l'avoine
03.2020 - 01.2025
  • Managed daily operations, including social media marketing and handling dine-in, take-out, and delivery orders, with up to 300 orders on busy days.
  • Created and perfected unique pastry recipes, staying up-to-date with culinary trends and using the best ingredients.
  • Managed finances, ensuring cost-effective operations by optimizing income, profit, and expenses, especially for ingredients.
  • Ensured consistent product quality by strictly following recipes.
  • Addressed customer requests, concerns, and allergen issues, earning praise and building a loyal customer base.
  • Conducted daily inventory checks, ordered supplies, and restocked the pantry.
  • Maintained a clean kitchen by enforcing proper sanitation and food safety practices.

Catering Manager

Tops Catering
04.2021 - 08.2024
  • Managed a team of 30 staff to ensure efficient and timely delivery of catering services.
  • Managed catering inventory, ensuring that all necessary ingredients and supplies were available for each event.
  • Created a budget and tracked expenses to ensure catering services were provided within budget.
  • Developed marketing strategies to target new customers and promote the catering services.
  • Developed a system to manage catering bookings and payments.
  • Coordinated with other departments to ensure that catering services aligned with the company's overall goals and objectives.
  • Developed and implemented cost-saving strategies that reduced catering costs by 20%.
  • Trained and supervised catering staff to ensure that high standards of quality and service were maintained.

Server and Bartender

Celebrity Cruises
03.2019 - 03.2020
  • Delivered professional, friendly, and engaging service to all customers.
  • Took orders and provided menu recommendations, promoting specials and guiding customers on food choices.
  • Leveraged strong customer service skills to become cross-trained as a bartender, stepping into the role when needed to support the team.
  • Followed proper food handling and sanitation procedures.
  • Set dining tables according to restaurant standards.
  • Provided genuine hospitality, ensuring a positive dining experience.
  • Addressed guest complaints and allergen concerns, effectively communicating with kitchen staff.
  • Efficiently handled table sections with 20-30 guests.

Server

Faena Hotel Miami Beach
11.2016 - 11.2018
  • Consistently provided friendly, professional, and engaging service.
  • Greeted, seated, and took orders, with expert knowledge of the menu and beverage pairings.
  • Followed food handling and sanitation standards.
  • Set dining tables according to restaurant and event guidelines.
  • Achieved 99% guest satisfaction through genuine hospitality.
  • Addressed complaints and allergen issues, effectively communicating with kitchen staff.
  • Efficiently handled multiple table sections at once.

Education

Post-Graduate Diploma - Business Management

Vancouver Community College
Vancouver, Canada
01.2025 - Current

Bachelor of Science - International Hospitality Management

De La Salle - College of Saint Benilde
Manila Philippines

Vocational - Bread & Pastry Production

Calamba Manpower Development Center
Calamba Philippines
05.2001 -

Skills

  • Ability to Work in a Team
  • Problem Solving
  • Ability to Multitask
  • Marketing
  • Management Skills
  • Customer Service
  • Allergy awareness
  • Event planning
  • Staff management
  • Flexibility
  • Teamwork and collaboration
  • Team leadership

Timeline

Catering Supervisor

Canucks Sports & Enternatainment
02.2025 - Current

Post-Graduate Diploma - Business Management

Vancouver Community College
01.2025 - Current

Owner and Manager

Simon Says
12.2021 - 01.2025

Catering Manager

Tops Catering
04.2021 - 08.2024

Owner and Chef

Biscuits à l'avoine
03.2020 - 01.2025

Server and Bartender

Celebrity Cruises
03.2019 - 03.2020

Server

Faena Hotel Miami Beach
11.2016 - 11.2018

Vocational - Bread & Pastry Production

Calamba Manpower Development Center
05.2001 -

Bachelor of Science - International Hospitality Management

De La Salle - College of Saint Benilde

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