Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Lusanta

Concierge Desk
Marathon,ON

Summary

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
2
2
Language

Work History

Concierge Agent

Ofelia Kujath
Marathon, Ontario
11.2018 - Current
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Greeted guests upon arrival by providing warm welcome.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Maintained accurate and up-to-date records of guest information.
  • Created welcoming and comfortable environment for guests.

Minor Landscaper

Patrick Mcfarland
Bolton, Ontario
07.2014 - 06.2016
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Removed debris and waste from outdoor areas.
  • Prepared soil for planting and sowing.

Education

No Degree - Grade 12

Humberview Secondary School
Bolton, ON
05.2001 -

Skills

Vendor interaction

undefined

Timeline

Concierge Agent

Ofelia Kujath
11.2018 - Current

Minor Landscaper

Patrick Mcfarland
07.2014 - 06.2016

No Degree - Grade 12

Humberview Secondary School
05.2001 -
Julian LusantaConcierge Desk