Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Julian Hutchinson

Julian Hutchinson

Medicine Hat,Alberta

Summary

An enthusiastic, motivated, and goal-oriented individual who strives to provide excellent interpersonal skills, passionate about customer service, and keen attention to detail. Priding myself on maintaining a high productivity level despite the work demands whilst adapting to changes within the work environment. Team player works well both independently and within teams to achieve and support the organization's goals. Additionally, skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Supervisor

Ming’s Empire
10.2022 - 07.2023
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Managed inventory control, reducing waste and optimizing resource allocation.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Increased repeat business through excellent customer service, and maintaining strong relationships with patrons.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Customer Service Associate

Advanced Call Center Technologies LLC
01.2022 - 09.2022
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Assistant Clerk

Trelawny Parish Court
03.2021 - 10.2021
  • Enhanced office efficiency by managing and organizing files, records, and correspondence.
  • Interacted with customers by phone, email, or in person to provide information.
  • Managed appointment scheduling for multiple supervisors, optimizing time allocation and reducing conflicts.
  • Ensured sensitive documents were handled confidentially maintaining privacy standards within the workplace.
  • Collaborated with other departments to complete projects efficiently and effectively.
  • Provided excellent customer service to clients, resolving inquiries quickly and professionally.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Customer Service Representative

Conduent
10.2019 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and conducting online transactions, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Diploma - Business Administration

Medicine Hat College
Medicine Hat, Alberta

High School Graduation Certificate -

Charlemont High School

Skills

  • Leadership Abilities
  • Problem-solving
  • Multitasking
  • Inventory Control
  • Staff Management
  • Goal-Oriented
  • Processes and Procedures
  • Training and Mentoring
  • Emotional Intelligence
  • Time Management
  • Critical Thinking
  • Ethical Conduct
  • Effective Communication
  • Task Prioritization
  • Team Building
  • Conflict Resolution
  • Active Listening
  • Customer Relationship Management (CRM)
  • Interpersonal Skills
  • Computer Literacy
  • Adaptability
  • Customer Support
  • Team Collaboration

References

Available upon request

Languages

English
Full Professional

Timeline

Supervisor

Ming’s Empire
10.2022 - 07.2023

Customer Service Associate

Advanced Call Center Technologies LLC
01.2022 - 09.2022

Assistant Clerk

Trelawny Parish Court
03.2021 - 10.2021

Customer Service Representative

Conduent
10.2019 - 03.2020

Diploma - Business Administration

Medicine Hat College

High School Graduation Certificate -

Charlemont High School

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