Julian Herrera
San Dimas
Summary
Highly motivated and disciplined professional with a B.A. I have a degree in Criminology from Cal Poly Pomona, and extensive hands-on experience in fast-paced food service environments. Currently serving as a Level 6 Associate at In-N-Out Burger, with a proven track record of leadership, customer satisfaction, team development, and operational excellence. Known for delivering consistent results under pressure, mentoring team members, and maintaining high standards of quality and service. Combines a strong academic foundation in behavioral science and conflict resolution with real-world experience managing high-volume shifts and customer interactions.
Overview
3
3
years of professional experience
Work History
In-N-Out Burger Associate Lvl 6 (cook)
In-N-Out Burger
Glendora
04.2022 - Current
- Assisted team with daily operational tasks and project coordination.
- Communicated effectively with team members to ensure smooth workflow.
- Collaborated with colleagues to streamline processes and improve efficiency.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handle difficult customer interactions with professionalism, resolving concerns, and enhancing guest satisfaction.
- Maintain a clean and organized work environment, enforcing safety and sanitation protocols.
- Support managers with inventory counts, product restocking, and opening/closing procedures.
Education
Bachelor of Science - Criminology
California State Polytechnic University, Pomona
Pomona, CA05-2025
Skills
- Data analysis
- Report writing
- Problem resolution
- Customer service
- Team collaboration
- High volume production capability
- Attention to detail
- Hospitality service expertise
- Quality assurance and control
- Positive and professional
- ServSafe certified
Timeline
In-N-Out Burger Associate Lvl 6 (cook)
In-N-Out Burger
04.2022 - Current
Bachelor of Science - Criminology
California State Polytechnic University, Pomona
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