Julian Heck
Vancouver
Summary
Proven leader and efficient organizer, I enhanced guest satisfaction and team productivity at McDonalds by mentoring staff and streamlining operations. Skilled in issue resolution and attention to detail, I significantly contributed to a positive customer experience and operational excellence.
Dependable Lot team lead / valet driver with exemplary work ethic and customer service skills. Offering experience in management, driving and organization skills. Possessing a clean driving record and excellent time managment skills.
Overview
6
6
years of professional experience
Work History
Car Lot Attendant
Boundary Hyundai/ Genesis Vancouver
07.2022 - Current
- Boosted customer experience through friendly interactions and knowledgeable assistance regarding vehicle features and locations.
- Demonstrated strong time-management skills by effectively prioritizing tasks amidst competing demands from multiple departments.
- Improved customer satisfaction by efficiently organizing and maintaining the car lot, ensuring vehicles were clean and presentable.
- Managed high-pressure situations during peak hours, maintaining composure and prioritizing tasks effectively.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Team Leader / Shift Manager
Mcdonalds
09.2018 - 07.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
High School Diploma -
Killarney Secondary School
06.2018
Skills
- Teamwork and Collaboration
- Issue Resolution
- Coaching and Mentoring
- Giving Constructive Feedback
- Guest Satisfaction
- Attention to Detail
Timeline
Car Lot Attendant
Boundary Hyundai/ Genesis Vancouver
07.2022 - Current
Team Leader / Shift Manager
Mcdonalds
09.2018 - 07.2022
High School Diploma -
Killarney Secondary School
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