Junior Lawrence Goodluck
Ottawa,ON
Summary
I am an entrepreneurial minded individual with excellent marketing, customer service and facility oversight skills; with more than 25 years of experience. I am highly effective and comfortable working with people at all levels in any business setting.
As an ex-business owner, I've gained considerable knowledge in strategic business planning and team development. I've skillfully recruited and trained employees to meet the customer and business demands. I possess the ability to articulate, forward-thinking and resourcefulness in meeting the unique needs of a given project or customers.
Proven ability to increase business profits, reduce costs and transforming customer service standards. I have several years of experience in leading and supervising operational and sales teams.
I possess strong leadership abilities and I am a enthusiastic problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, by employing independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Manager/Chef
Caribbean Cruiser FoodTruck & Catering Services
08.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Certified Warehouse Technician
4 Office Automations
08.2010 - 07.2012
- Adhered to safety guidelines consistently, reducing workplace accidents significantly.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
- Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
- Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.
- Assisted in the training of new employees, sharing expertise on best practices and safety procedures.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Prepared shipments accurately according to packing lists, minimizing returns due to incorrect items being sent out.
- Performed preventative maintenance on warehouse equipment routinely, reducing downtime caused by malfunctions or breakdowns.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Assisted in the preparation of detailed reports on warehouse performance regularly for management review purposes.
- Maintained stock records, posted receipts and automated and manual accounting records using [Software].
Shipper/Receiver
Neilson Dairy
02.2005 - 07.2009
- Picked orders, scanned products and packed boxes with 94% pick accuracy .
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
- Processed and restocked returns.
- Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
- Coordinated storage locations and product movements.
Manager|Owner
Friends Digital Café
02.2000 - 12.2004
- Administered day to day operations of restaurant (pay bills, ensure that restaurant, kitchen and bar are stocked)
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Honours Degree in Communications and Minor in Political Science -
Carleton University
Ottawa, Ontario04.2009
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Business Planning
- Strategic Planning
Certification
- Food Handlers Certificate (Spring 2014)
- Certified EODSA soccer referee
- WHMIS certification
Volunteer Experience
- Rockers United Soccer Club, Ottawa, Ontario, 05/01/05, present, Fundraising adviser, referee and soccer coach
- Royals Soccer Club, Ottawa, Ontario, 05/01/13, present, Youth soccer coach
References
References will be available upon request
Timeline
Owner/Manager/Chef
Caribbean Cruiser FoodTruck & Catering Services
08.2013 - Current
Certified Warehouse Technician
4 Office Automations
08.2010 - 07.2012
Shipper/Receiver
Neilson Dairy
02.2005 - 07.2009
Manager|Owner
Friends Digital Café
02.2000 - 12.2004
Honours Degree in Communications and Minor in Political Science -
Carleton University
- Food Handlers Certificate (Spring 2014)
- Certified EODSA soccer referee
- WHMIS certification
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