Julian Gomez Jr
Sonora, CA
Summary
Dynamic gaming professional with extensive experience at Black Oak Casino Resort, excelling in compliance management and guest relations. Proven track record in enhancing operational efficiency and training employees, leading to improved customer satisfaction. Skilled in implementing process improvements and fostering a positive gaming environment through effective leadership and training initiatives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Dual Rate Supervisor
Black Oak Casino Resort
06.2021 - Current
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Resolved customer inquiries and complaints promptly, fostering a positive gaming environment.
- Monitored staffing levels to provide adequate coverage for guest services.
- Maintained strict compliance with industry regulations and company policies through comprehensive training initiatives.
- Calculated winnings to verify payment made by dealer.
- Provided ongoing coaching to dual rate supervisors to enhance their ability to manage both dealer-level duties as well as supervisory responsibilities effectively.
Table Games Supervisor
Chicken Ranch Casino
04.2019 - 12.2020
- Supervised daily operations of table games to ensure compliance with gaming regulations.
- Trained and mentored staff on customer service best practices and game rules.
- Monitored gameplay for accuracy, addressing discrepancies promptly to enhance player satisfaction.
- Implemented process improvements that increased efficiency of table game operations.
- Collaborated with management to develop strategies for optimizing table game performance.
- Conducted regular assessments of staff performance, providing constructive feedback for improvement.
- Analyzed game trends and player preferences to inform strategic decisions for game offerings.
- Monitored chips purchases, table inventories, and player win ratios.
Table Games Dealer
Black Oak Casino Resort
06.2016 - 04.2019
- Dealt cards for multiple table games, ensuring compliance with gaming regulations.
- Managed player interactions to promote a positive gaming environment and enhance customer experience.
- Monitored game flow and maintained accurate chip counts throughout gameplay sessions.
- Trained new dealers on game rules, procedures, and customer service standards.
Education
High School Diploma -
Salinas High School
Salinas, CASkills
- Workplace safety
- Operational efficiency
- Brand awareness
- Compliance management
- Leading employees
- Training employees
- Guest relations
- Greeting guests
- Cost reduction
Timeline
Dual Rate Supervisor
Black Oak Casino Resort
06.2021 - Current
Table Games Supervisor
Chicken Ranch Casino
04.2019 - 12.2020
Table Games Dealer
Black Oak Casino Resort
06.2016 - 04.2019
High School Diploma -
Salinas High School