Collaborated and communicated with coworkers to establish the best customer experience possible. Participated in handling customer orders, and inventory control.
Customer Service
Les Jardins Floréal
Laval, Canada
06.2021 - 08.2021
Assisted clients with their purchases.
Education
Bachelor of Commerce - Major in Accounting, Minor in Real Estate
Concordia University, John Molson School of Business
Montreal, Quebec
05-2026
Commerce -
Collège Vanier
Montréal, Québec
06.2022
Skills
Leadership
Teamwork
Software
Communication
Perseverance
Competency Profile
Strong communication skills.
Ownership of responsibilities and commitments.
Autonomous, hardworking and conscientious.
Focused on teamwork.
Ability to multitask.
Results-oriented.
Professional and respectful towards customers.
Knowledge of Microsoft Office (Word, Outlook, Excel, PowerPoint, Power BI).
Spoken and written languages (French/ English/Italian).
Hobbies and Interests
Soccer
Hockey
Stock market
Cryptocurrency
Real estate management
Languages
English
Native or Bilingual
French
Full Professional
Italian
Limited Working
Timeline
Customer service and store inventory control
Costco Inc.
08.2022 - Current
Customer Service
Les Jardins Floréal
06.2021 - 08.2021
Commerce -
Collège Vanier
Bachelor of Commerce - Major in Accounting, Minor in Real Estate
Concordia University, John Molson School of Business
<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center