Julian Garcia
Indio
Summary
Dynamic customer service professional with extensive experience at hotel properties, excelling in guest services and problem-solving. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Proven ability to train and mentor staff, leading to improved team performance and positive online reviews.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
03.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Supervisor
Hampton Inn & Suites
04.2019 - 03.2025
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Customer Service Representative
Aldi
08.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Accurately processed payments (cash, credit, debit) and issue receipts.
- Assisted with restocking shelves and arranging displays as needed.
- Provided product information and helped customers locate specific items.
Shift Manager
Dollar Tree
11.2014 - 09.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Shadow Hills
Indio, CA05-2014
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
Timeline
Front Desk Agent
Hilton Garden Inn
03.2025 - Current
Front Desk Supervisor
Hampton Inn & Suites
04.2019 - 03.2025
Customer Service Representative
Aldi
08.2017 - 04.2019
Shift Manager
Dollar Tree
11.2014 - 09.2017
High School Diploma -
Shadow Hills
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