Julian Galvan
Clovis
Summary
Strategic Senior Manager with expertise in driving operational improvements to foster business growth. Proven leader skilled in guiding teams toward achieving organizational objectives. Committed to cultivating strong employee relationships and supporting professional development.
Overview
10
10
years of professional experience
Work History
Senior Manager
Americas Tire
Fresno
09.2016 - Current
- Led team to implement tire service and repair procedures, enhancing operational efficiency.
- Developed and delivered training programs for new managers and employees, improving onboarding process.
- Coached team in customer service skills and sales techniques, resulting in improved client interactions.
- Oversaw customer service initiatives to enhance client satisfaction.
- Managed budget planning and allocation for operational needs.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Education
Clovis North High School
Clovis, CASkills
- Budget management
- Advanced knowledge of Tire changing/Repair
- Advanced knowledge of tire performance
- Advanced knowledge of alignment
- Schedule building
- Team leadership
- Task delegation
- Employee training
- Goal setting
- Problem solving
- Customer service
- Effective communication
Accomplishments
- Multiple Northern California region employee of the month
- Top salesman in Fresno/clovis area
- Top 10 safety leader in company for two years(over 1300 stores)
- No employee injuries for over 2 years straight as safety leader
- 98% positive customer satisfaction surveys
Affiliations
- Enjoy playing sports
- Love spending time with my family
- Traveling
- Learning and trying new food/activities
References
References available upon request.
Timeline
Senior Manager
Americas Tire
09.2016 - Current
Clovis North High School