Julian Fazil
Ottawa,ON
Summary
Proven to enhance customer satisfaction at Milanos through adept management of high-volume calls and insightful feedback analysis. At Peaky Barbers, fostered client loyalty with exceptional service and hygiene standards. Excels in verbal communication and team collaboration, significantly improving service delivery and client retention.
Overview
1
1
year of professional experience
Work History
Barber
Peaky Barbers
Ottawa, ON
11.2023 - 07.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Service Worker
Milanos
1216 Bank St, ON K1S 3Y1
04.2023 - 08.2023
- Managed high volume of calls while maintaining composure, professionalism, and efficiency under pressure.
- Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
- Assisted customers in navigating company website, online resources, and self-service options for streamlined support experiences.
- Streamlined call-handling processes for improved customer service experience and reduced wait times.
Education
Still Enrolled -
John McCrae Secondary School
Nepean, ONSkills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
Languages
English
Full Professional
Timeline
Barber
Peaky Barbers
11.2023 - 07.2024
Customer Service Worker
Milanos
04.2023 - 08.2023
Still Enrolled -
John McCrae Secondary School