Julian De Abreu
Toronto,ON
Summary
Skilled in customer service, conflict resolution, and scheduling management, with a strong ability to communicate clearly, handle high-pressure situations, and maintain safety and organization in busy recreational settings. Proven ability to enhance guest experiences while managing daily operations at a high-traffic golf course and maintaining safety in a recreational setting.
Overview
4
4
years of professional experience
Work History
Golf Operations Assistant
The Thistle Group
Toronto, ON
04.2025 - Current
- Helped manage the daily operations of the busiest golf course in Canada, with over 90,000 annual golfers.
- Coordinated tee times and player check-ins at the starter hut to enhance pace of play.
- Provided exceptional customer service while facilitating communication between golfers and course staff.
- Fostered skill development among young players, promoting a supportive learning environment.
Wading Pool Attendant
City of Toronto
Toronto, Ontario
05.2022 - 08.2024
- Supervised wading pool area, ensuring safety and support for children and families.
- Maintained cleanliness and enforced pool rules to promote a safe environment.
- Conducted regular inspections of equipment, ensuring operational readiness.
- Responded swiftly to incidents and concerns, prioritizing guest safety and satisfaction.
Education
Management And Organizational Studies
Western University
London, Ontario05-2029
High School Diploma -
Crescent School For Boys
Toronto, ON06-2025
Skills
- Customer service
- Team collaboration
- Project management
- Conflict resolution
- Time management
- Event coordination
Timeline
Golf Operations Assistant
The Thistle Group
04.2025 - Current
Wading Pool Attendant
City of Toronto
05.2022 - 08.2024
Management And Organizational Studies
Western University
High School Diploma -
Crescent School For Boys