Julian Corona
Garden Grove,CA
Summary
Motivated professional with diverse experience in high-demand operational settings. Strong ability to prioritize tasks, uphold safety standards, and contribute to team success through dedication and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TECHNICAL SUPPORT / SALES REPRESENTATIVE
Titan Wellness
05.2025 - 12.2025
- Delivered comprehensive technical support to customers for cold plunge systems, guiding them through setup, operation, and advanced features including WiFi connectivity, and app-based scheduling.
- Conducted remote troubleshooting via phone and email to diagnose and resolve issues such as inadequate water flow, temperature regulation failures, and other chiller malfunctions, achieving high first-call resolution rates.
- Managed the entire RMA and warranty process, explained procedures to customers when remote resolutions were unsuccessful, and coordinated the shipment of units to the warehouse for on-site service.
- Performed in-house repairs on returned units, including replacement of fans, display monitors, thermometers, power switches, and pumps, and then performed multi-point functional and temperature-stability tests prior to dispatch.
- Maintained detailed repair logs via Microsoft Excel and proactively communicated status updates to customers throughout the service cycle, significantly improving satisfaction, transparency, and reducing follow-up inquiries.
- Responded promptly to technical and product-related emails and calls, providing clear, step-by-step instructions and documentation that reduced repeat contacts and followed up until resolution.
- Monitored and managed the support queue and prioritized incoming tickets to ensure rapid response times and resolution.
- Offered sales assistance to prospective customers, addressing product questions and highlighting features to support purchasing decisions, and helped customers choose the best product/configuration for their needs. This contributed to higher conversion rates and increased customer confidence in product performance.
- Supported general customer service functions, including providing order status updates and resolving email-based inquiries and escalations, maintaining brand consistency across all touchpoints.
LOGISTICS COORDINATOR
Broadway Glass & Mirror
03.2023 - 04.2025
- Verified incoming materials for accuracy in size, presentation, and specifications to prevent delays
- Collaborated with vendors to resolve discrepancies, ensuring timely returns and exchanges
- Conducted will calls to retrieve high-volume/heavy materials (windows, doors, aluminum beams), securing loads with skilled knot-tying for safe transport
- Managed material logistics for residential projects, ensuring accurate and timely delivery or retrieval for installation
- Maintained shop organization, ordered supplies (soap, paper towels), and performed housekeeping
- Managed company equipment and power tools, ensuring proper maintenance, tracking, and accountability
- Utilized Microsoft Excel to oversee maintenance scheduling and parts replacement for a fleet of six trucks, ensuring safety and reliability
- Monitored and replenished material inventory using Excel to maintain stock levels
GLAZING TECHNICIAN, COMMERCIAL DIVISION
Broadway Glass & Mirror
03.2023 - 04.2025
- Installed and replaced large-scale glass and glazing systems with precision and safety
- Operated boom and scissor lifts to access elevated work areas, adhering to strict safety protocols
- Contributed to team efficiency on commercial projects, maintaining high standards of quality and customer satisfaction
GLAZING TECHNICIAN, RESIDENTIAL DIVISION
Broadway Glass & Mirror
03.2023 - 04.2025
- Installed windows, sliding patio doors, glass replacements, frameless showers, and tabletops, ensuring precision and client satisfaction
- Conducted maintenance services, including replacing rollers on sliding doors and windows, identifying and replacing window balances, and diagnosing and resolving issues with inoperable units
- Worked on high-profile contracts with UCLA Housing, Cal State Long Beach, and the Hyatt Long Beach, thriving in a fast-paced, professional environment to meet strict deadlines and quality standards
PARCEL DELIVERY DRIVER
United Parcel Service
07.2019 - 03.2023
- Delivered parcels across Southern Orange County while maintaining safe driving and efficiency standards
- Completed UPS’s rigorous driving test, ensuring adherence to safety standards
- Enhanced customer satisfaction through courteous service and timely deliveries
WAREHOUSE WORKER
United Parcel Service
07.2019 - 03.2023
- Loaded four trucks daily with over 1,000 packages, organizing parcels by their corresponding trucks and shelf location to optimize delivery efficiency
- Maintained warehouse safety protocols, contributing to zero safety incidents during tenure
ORDER SELECTOR
Americold
10.2018 - 04.2019
- Picked frozen products using a vocal headset, electric pallet jack and extreme temperature PPE
- Electric pallet jack with a pallet attached was used to navigate the warehouse to pull orders and organize products on a pallet to be sent for departure
- Maintained strict adherence to safety protocols, significantly reducing workplace incidents and enhancing overall employee safety
OFFICE CLERK
Ultimate Window Design
06.2017 - 10.2018
- Greeted customers, answered calls, routed inquiries, and addressed client needs with professionalism and courtesy
- Monitored daily sales receipts to maintain accurate financial records
- Assessed office supply inventory weekly, coordinating with vendors to order supplies
- Used Microsoft Excel and Word to create monthly inventory and sales reports, organizing purchase, sales, and requisition records in an electronic filing system
- Guided and mentored new staff, enhancing team productivity and cohesion
Education
ASSOCIATES OF FIRE SCIENCE -
Santa Ana College
Santa Ana01.2021
HIGH SCHOOL DIPLOMA - undefined
Bolsa Grande High School
Westminster01.2018
Skills
- Team Collaboration
- Customer Service
- Attention to Detail
- Adaptability
- Safe Driving
- Microsoft Excel and Word Proficiency
- Mechanically Inclined
Certification
- OSHA 10 ON CONSTRUCTION SAFETY AND HEALTH - Occupational Safety & Health Administration
- MOBILE ELEVATING WORK PLATFORM SAFETY TRAINING (MEWP) TO OPERATE BOOM AND SCISSOR LIFTS - J.J. Keller & Associates, Inc
LANGUAGES
English (Fluent)
Spanish (Conversational)
Timeline
TECHNICAL SUPPORT / SALES REPRESENTATIVE
Titan Wellness
05.2025 - 12.2025
LOGISTICS COORDINATOR
Broadway Glass & Mirror
03.2023 - 04.2025
GLAZING TECHNICIAN, COMMERCIAL DIVISION
Broadway Glass & Mirror
03.2023 - 04.2025
GLAZING TECHNICIAN, RESIDENTIAL DIVISION
Broadway Glass & Mirror
03.2023 - 04.2025
PARCEL DELIVERY DRIVER
United Parcel Service
07.2019 - 03.2023
WAREHOUSE WORKER
United Parcel Service
07.2019 - 03.2023
ORDER SELECTOR
Americold
10.2018 - 04.2019
OFFICE CLERK
Ultimate Window Design
06.2017 - 10.2018
HIGH SCHOOL DIPLOMA - undefined
Bolsa Grande High School
ASSOCIATES OF FIRE SCIENCE -
Santa Ana College