Julian Cerda
Tustin
Summary
Telecommunications professional with strong expertise in installation, maintenance, and troubleshooting of telecommunication systems. Known for reliability, adaptability, and collaborative approach to team projects, consistently delivering high-quality results. Skilled in fiber optics, network configuration, and customer support, ensuring optimal system performance. Recognized for problem-solving abilities and effective communication, contributing to smooth operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
Telecommunication Engineer/IT Support
NextGen Technologies
01.2024 - Current
- Worked with LITNETWORKING to assist with the installation of new phone lines, install new routers, cross connect lines, check fire panel and security alarm lines, trace phone lines
- Worked with T.T.S to provide in store IT support
- Helped solve and install registers, back office computers, audio systems and tablet issues
- Developed positive working relationships with stakeholders to effectively coordinate work activities resulting in regular positive customer feedback recognition.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Collaborated with other departments to facilitate successful project completion.
Sales/Stock Supervisor
Vans
01.2020 - 01.2025
- Regularly Exceeded monthly sales goals and accomplished business goals resulting in Employee of the Month awards.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the store.
- Optimized storage space utilization, redesigning store room layout to accommodate increasing product lines.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Conducted regular performance reviews for staff members, offering constructive feedback and setting goals for improvement where necessary.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
- Set up displays of merchandise to market new products to customers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and implemented strategies to improve team productivity and efficiency.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Part Time Associate
Vans
09.2020 - 10.2020
- Work on register, assist customers in finding clothing from the back, grab shoes for customers, sweep and mop the store for close, reorganized the shoe wall based on a list we are sent
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Tustin High School
Tustin, CA06.2018
Skills
- Confident
- Communication
- Teamwork
- Leadership
- Microsoft Office
- Windows OS
- Critical thinking
- Project planning
- Technical reporting
- Time management
Languages
English
Hobbies and Interests
Video Games, Building Computers
Timeline
Telecommunication Engineer/IT Support
NextGen Technologies
01.2024 - Current
Part Time Associate
Vans
09.2020 - 10.2020
Sales/Stock Supervisor
Vans
01.2020 - 01.2025
High School Diploma -
Tustin High School
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