Hi, I’m
Julia Rajic
Toronto,Canada
Summary
Accomplished, results and growth-oriented Executive highly regarded for leading the development and execution of strategic plans and projects, operating with a strong focus on driving improvements in processes and performance, and presiding over and directing a wide range of key business activities and operations. Dedicated leader with a proven history of supervising, leading, and motivating high-performing teams that surpass all expectations. Increase company success by conducting financial planning and analysis, searching for and identifying key opportunities, and guaranteeing the alignment of strategies with organizational objectives. Organized and a keen eye for detail, with demonstrated ability to prioritize and manage multiple projects simultaneously. Leverage strong communication skills to foster long-lasting relationships with colleagues, clients, and stakeholders. Possess extensive expertise in a wide variety of areas, including project planning, problem-solving, technical implementation, and PMO governance.
Overview
18
years of professional experience
Work History
Humber PolytechnicToronto, Ontario
Professor, Advertising Account Management Program
01.2024 - Current
Job overview
- Own the planning, design, and delivery of comprehensive Project Management courses for a diverse group of up to 35 students.
- Develop engaging curriculum and course materials that enhance learning outcomes and align with industry standards in project management.
- Facilitate interactive learning experiences, incorporating real-world case studies and group projects to promote collaborative skill-building among students.
- Monitor and assess student progress, providing personalized feedback and support to ensure a high level of understanding and engagement.
- Utilize various teaching methodologies and technologies to create an inclusive and dynamic learning environment that nurtures student participation and motivation.
- Fostered relationships with industry professionals to create internship opportunities for students.
William Thomas DigitalToronto, Ontario
VP, Delivery
03.2024 - 03.2025
Job overview
- Led and mentored a Project Management team of 10 members, enhancing team performance and achieving an overall increase in satisfaction with the project management office.
- Developed and implemented delivery best practices and frameworks across the agency and PMO, resulting in improved collaboration and a 20% reduction in project turnaround time.
- Analyzed project financials and processes to identify and address inefficiencies, leading to a 15% increase in overall project profitability.
- Managed resource allocation for over 40 subject matter experts across five departments, ensuring effective prioritization, and achieving an average of 95% utilization.
- Conducted a comprehensive review of agency processes and tools, promoting continuous improvement, leading to an increase in client satisfaction in work quality.
Rajic ConsultingToronto, ON
Operations & Delivery Consultant
07.2023 - Current
Job overview
- Working in a contract capacity, focusing on operational efficiency, delivery processes, and client accounts.
- Conduct comprehensive assessments of agency processes for various clients, identifying inefficiencies, and recommending tailored operational models that improve team effectiveness.
- Collaborate with internal teams to implement new operational frameworks, resulting in streamlined workflows.
- Facilitate workshops and training sessions for staff, empowering teams with best practices that enhance collaboration and increase overall productivity.
No Fixed Address Inc.Toronto, Canada
SVP, CLIENT OPERATIONS
10.2021 - 07.2023
Job overview
- Searched for, identified, and addressed problems by devising and implementing effective solutions to optimize inter-office operations across the 4 companies
- Operated with a strong and ongoing focus on revenue recognition, profitability, staff allocation, and overall financial best practices
- Oversaw the overall profitability of the No Fixed Address Inc
- Network and provided support to the CFO and CEO by dispensing profitability assessments and projections on new client prospects and current clients
- Closely collaborated and communicated with internal stakeholders to evaluate the financial viability of projects and to create custom pricing strategies as necessary
- Established and cultivated strong and sustaining relationships with key internal partners to combine revenue generation initiatives with day-to-day operations
- Conducted the ongoing monitoring and assessment of health and performance of the base business and focused on sustaining long-term targets
- Charted the creation, preparation, and updating of financial reports on a frequent basis to present information to leadership teams
- Orchestrated all elements of the creation and development of financial management mechanisms to minimize financial risk to the business
- Navigated the negotiation and closing of agreements and contract specifications in communication with major vendors and clients
No Fixed Address Inc.Toronto, Canada
VP, DELIVERY & OPERATIONS
01.2018 - 10.2021
Job overview
- Presided over and coordinated key operations for the second largest division of No Fixed Address, focusing on efficiency
- Served in an integral role by overseeing staff onboarding, training and retention, process review and optimization, and P&L management for the division
- Guaranteed the clarity and consistency of the overall organizational vision and enrolled the wider team in shared organizational goals
- Leveraged extensive expertise to provide data-driven thought leadership within the division and across the wider organization
- Instituted significant improvements across a wide range day-to-day operations and activities to allow for maximum success
- Supervised and directed all operations of a team of eight project managers and program directors to execute key activities
- Performed the recruitment, hiring, and leadership of employees to achieve maximum productivity, as well as providing training to staff on best practices and protocols
- Led the delivery of exceptional services to key clients, including Questrade, Canadian Real Estate Association, Polar Bears International, Vertex, AstraZeneca, and NovoNordisk
CossetteToronto, Canada
GROUP DIRECTOR, OPERATIONS & PROJECT MANAGEMENT
11.2015 - 12.2017
Job overview
- Oversaw and directed the operations of a team of 12 project managers at different levels, representing a portfolio of $10M
- Led the creation and development of revenue projections and forecasts and performed resource allocation and acquisition
- Orchestrated the development and implementation of policies and standard operating procedures while administering quality, customer service, and day-to-day logistics
- Formulated and fostered close and lasting relationships with customers, vendors, and internal stakeholders to ensure success
- Cooperated effectively with staff to institute improvements in customer satisfaction, streamline procedures, and enhance bottom-line profitability
- Carried out the onboarding of key new clients and led the development of processes and structures while cooperating with them as agency partner
- Undertook and completed the planning, coordination, and implementation of large platforms required for client-agency operations
- Provided top-quality services to and collaborated with key clients, including TD Bank, Telus, and Sick Kids Hospital
BBDO CanadaToronto, Canada
SENIOR ENGAGEMENT MANAGER
08.2011 - 11.2015
Bond Brand LoyaltyMississauga, Canada
ACCOUNT EXECUTIVE
05.2007 - 07.2011
Education
Cornell UniversityIthaca, New York
Post-Degree from Executive Leadership
03.2020
University of Western OntarioLondon, Ontario
Bachelor of Arts (B.A.) from Media, Information, and Technoculture
05.2007
Skills
- Executive Leadership
- PMO Governance
- Strategic Planning
- Communication
- Operations Management
- Process Design
- Financial Management
- Change Management
- Team Leadership
- Stakeholder Engagement
- Project Management
- Problem-Solving
- Financial Planning & Analysis
- Entrepreneurship
Timeline
VP, Delivery
William Thomas Digital
03.2024 - 03.2025
Professor, Advertising Account Management Program
Humber Polytechnic
01.2024 - Current
Operations & Delivery Consultant
Rajic Consulting
07.2023 - Current
SVP, CLIENT OPERATIONS
No Fixed Address Inc.
10.2021 - 07.2023
VP, DELIVERY & OPERATIONS
No Fixed Address Inc.
01.2018 - 10.2021
GROUP DIRECTOR, OPERATIONS & PROJECT MANAGEMENT
Cossette
11.2015 - 12.2017
SENIOR ENGAGEMENT MANAGER
BBDO Canada
08.2011 - 11.2015
ACCOUNT EXECUTIVE
Bond Brand Loyalty
05.2007 - 07.2011
Cornell University
Post-Degree from Executive Leadership
University of Western Ontario
Bachelor of Arts (B.A.) from Media, Information, and Technoculture
Affiliations
The Digital Project Manager, DPM Member, 08/01/21
AWARDS
GoBie Award - Cossette
Awarded for "Going Beyond" the requirements of the job to ensure client satisfaction
Client Passion Award - BBDO Canada
Awarded for exceptional contributions to client relationships on a particularly challenging account
Collaboration Award - BBDO Canada
Awarded in recognition of outstanding collaborative efforts on a large interdisciplinary initiative
Technical Proficiencies
- Windows, Mac OS, Microsoft Office Suite, Microsoft Project, Visio, Google Suite, Jira, Slack, Float, Smartsheets, Wrike
Hobbies and Interests
- Musical Theatre, Travel, Live music
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