JULIA WONG
Kemptville,Canada
Summary
Results-oriented individual with a background in customer service, enhancing experiences through effective team collaboration and communication. Successfully navigates high-pressure situations while managing multiple responsibilities, ensuring seamless operations and high customer satisfaction. Strongly committed to fostering positive interactions with customers and team members.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Food and Beverage Server
eQuinelle Golf Club
Ottawa, Canada
05.2022 - Current
- Contributed to operations at premier Ottawa golf course, trained in serving, bartending, beverage cart service, and event catering.
- Adapted to various roles within department, supporting smooth operations in Fireside Grill, Café 4:15, and special events.
- Managed reception duties, scheduling, and inventory procurement to support team efficiency.
Server and Bartender
Wild Wing
09.2022 - 04.2023
- Oversaw bar and dining areas independently in high-pressure, fast-paced environment, ensuring seamless service.
- Collaborated closely with back-of-house staff to ensure timely and accurate food service, enhancing the overall customer experience.
- Showcased teamwork, adaptability, and multitasking to consistently achieve high customer satisfaction.
Retail Key Holder and Sales Associate
Fancy That
01.2021 - 01.2022
- Consistently met or exceeded sales targets by promoting products and informing customers of ongoing sales and promotions.
- Provided exceptional customer service by assisting with product selection and inquiries.
- Processed cash and card transactions accurately using a POS system.
- Managed store access and opening/closing procedures to ensure operational readiness.
Sales Associate
Mark's
Kemptville
11.2018 - 08.2020
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Completed transactions in an efficient manner while providing excellent customer service.
- Trained new staff on store policies and procedures to streamline onboarding process.
- Acted as health and safety representative, conducting regular safety inspections to verify compliance.
Education
Bachelor of Honours Degree - Gender Studies
Queen's University
Kingston, ON06-2024
Graduated with Honours -
North Grenville District High School
Kemptville, ON06-2020
Skills
- Point of sale systems
- Customer Service Excellence
- Inventory management
- Task prioritization
- Team collaboration
- Leadership
- Effective communication
Certification
- SmartServe Certified
- CPR/First Aid Certification
- Accessibility Standards
Timeline
Server and Bartender
Wild Wing
09.2022 - 04.2023
Food and Beverage Server
eQuinelle Golf Club
05.2022 - Current
Retail Key Holder and Sales Associate
Fancy That
01.2021 - 01.2022
Sales Associate
Mark's
11.2018 - 08.2020
Bachelor of Honours Degree - Gender Studies
Queen's University
Graduated with Honours -
North Grenville District High School