Julia Wong
Calgary,AB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Customer-focused professional with successful careers across various industry sectors in travel, hospitality, biotech, education and administration. Successfully dynamic in busy business environments.
Overview
14
14
years of professional experience
Work History
Office Manager & HR Generalist
Tax Consulting Firm
11.2022 - 05.2023
- Provide daily admin support for busy start-up tax firm
- Scheduling appointments, customer intake, customer service (phone calls, emails, in person meetings)
- Tax portal systems (4), projects, triage work priorities
- Project management, stationary, contractor management, internal & external troubleshooting, correspondence, employee tracking, expense tracking
- Executive Assistant to CEO
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled finances to lower costs and keep business operating within budget.
Business Consultant
Protean Biodiagnostics
08.2020 - 11.2022
- Provide daily support for a start-up company with clinical operations, clinical research, marketing, administration, sales & development, processes & logistics, and presentations (biotech lab focused on cancer)
- Client Services.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led restructuring of organization internal processes, resulting in improved performance.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Director
Academic Learning Center
08.2015 - 08.2020
- Academic & language center for 100 students from preK to adults
- Core curriculum subjects, ESL and customized tutoring catered to student needs
- Coaching, communications, people engagement, system set up, team management, events, research
- Customer Service (students, families, parents, coaches, vendors)
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Developed project budgets and managed production costs.
- Evaluated company documentation to verify alignment with regulatory requirements.
Business Consultant (Travel & Hospitality - CRM)
IHG Hotels, Cathay Pacific, Canadian Airlines
01.2009 - 08.2015
- Support teams with strategies to close gaps to meet business objectives across strategic development, operations, budgets, execution, training, reporting, partnership development (loyalty marketing - airlines, hospitality; auto, large machines; banks)
- Client & Customer Service.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led restructuring of organization internal processes, resulting in improved performance.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
TEFL - Certified -
UK TEFL Academy
Online03.2023
MBA - International Marketing
City University
Vancouver, BC06.1996
BA - Sociology, Psychology
University of Calgary
Calgary, AB08.1992
2021
Skills
- Microsoft Office (word, excel Powerpoint)
- Excellent Communicator
- Multitasker
- Problem Solver
- Independent & Team Player
- Culturally Intuned
- Customer Service Management
- Email Correspondence
- Financial Management and Reporting
- Event Coordination
- Administration and Operations
- Staff Training
- Human Resources
- Meeting Coordination and Support
- Sales Tax Filings
- Business Administration
- Data Analysis and Modeling
- Organizational Skills
- Client Correspondence
- Report Preparation and Analysis
- Workflow Optimization
- Coaching and Training
- Office Management Software
- Scheduling
- Office Supplies and Inventory
- Written Communication
- CRM Software
- Financial Tracking
- Calendar Management
- Report Preparation
- Preparing Proposals
- Documentation
- Inquiry Requests
- Policy Implementation
- Financial Reporting
- Workflow Planning
- Evaluate Performance
- Clerical Support
- Senior Leadership Support
- Project Management
- Training and Development
- Conflict Management
- P&L Responsibility
- Technical Support
- Data Entry
Additional Information
- 2022 - TESL Certificate
- 2017 - Top Performing Academic Center Canada
Timeline
Office Manager & HR Generalist
Tax Consulting Firm
11.2022 - 05.2023
Business Consultant
Protean Biodiagnostics
08.2020 - 11.2022
Director
Academic Learning Center
08.2015 - 08.2020
Business Consultant (Travel & Hospitality - CRM)
IHG Hotels, Cathay Pacific, Canadian Airlines
01.2009 - 08.2015
TEFL - Certified -
UK TEFL Academy
MBA - International Marketing
City University
BA - Sociology, Psychology
University of Calgary
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