Julia Wiebe

Team Leader

Victoria Park Winnipeg

05.2012 - 07.2023

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set protocol guidelines.
Responsible for quarterly and yearly product and laser services goals set by head office. Coached team members on how to achieve these goals and continuously encouraged office with a personalized Team Board that highlighted goals on what was further needed.
Worked with team to ensure trainings were scheduled and employees continued to grow in their roles. Dealt with Head office and Director of Clinical training as well as device representatives/trainers to set up times and dates for trainings. Arranged clients fo training sessions and ensured all required documentation and protocol was followed by all staff.
Built strong relationships with customers/patients through positive attitude and attentive response. This included managing concerns with patients or treatments. Decided which route was best for optimal outcome to ensure the best possible experience for the patient.
Managed all need medical inventory. Dealt with multiple suppliers. Maintained positive relationships which ensured quick receipt of ordered supplies. If product was unavailable. outsourced product and ensured it was delivered in a timely manner.
Established open and professional relationships with team members. Should any questions or concerns occur, staff were comfortable and eager to share them so we could work on them together.
Consultation specialist. Met will all new patients. After building positive rapport and doing a thorough assessment, treatment plan was built for best possible outcome. Continuation of treatment recommended to ensure longevity of relationship for client and office.
Held weekly Team meetings to inform team members on company news and updates. Bi-monthly Team meetings with head office and other locations.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Evaluated staff performance and provided coaching to address inefficiencies. This included yearly evaluations as well as consistently monitoring staff and ensuring that possible inefficiencies were dealt with.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

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