Julia Tolks
Petaluma
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Strategic Account Manager- Print & Promo
ODP Business Solutions
04.2022 - Current
- Q1/Q2/Q3/Q4 Print, Promotional Product & Apparel sales leader generating over $2.1MM in incremental net sales in 2023
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Generated largest team member pipeline to close revenue and attain quota ($6MM+ in 2023)
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer challenges and facilitated negotiations, resolving issues and reaching mutual conclusions.
Senior Inside Sales Account Executive
Staples Print Solutions/Taylor Communications
02.2015 - 07.2019
- Managed multi-million dollar book of business with customers in retail, medical and industrial product verticals
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Built relationships with customers and community to establish long-term business growth.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
District Sales Manager
Staples Print Solutions
04.2011 - 02.2015
- Managed a team of 8- recruit, mentor, coach, and develop sales team to maximize their potential
- Coached team of sales executives in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and sales revenue
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Achieved and exceeded district sales goals by resolving problems, training staff members and completing action plans.
- Tracked weekly sales to develop detailed reports for senior leadership, using Salesforce.
- Attended customer account reviews, assisted team on sales calls to new accounts, ensured management visibility to all key accounts
Account Executive
Staples Print Solutions
05.2010 - 04.2011
- Recommended brand products to customers, highlighted benefits and redirected objections
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Account Executive
T-Mobile USA
01.2009 - 09.2009
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Checked resource availability and designed program and maintenance plan to closely monitor cellular device inventories.
- Created and executed account strategies to present services to key decision makers.
Clinic/Sales Manager
American Laser Centers
05.2007 - 11.2008
- Top sales leader in national rankings, ended YOY highest sales leader in region
- Managed a team of 7-10 Registered Nurses and Physician Assistants- created work schedules, managed clinic budgets including pay hours, cultivated relationships to retain staff
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Education
Bachelor of Arts -
San Diego State University
San Diego, CA2005
Skills
- Strong relationship building and management
- Business development and planning, strong CRM skills
- Account management, sales growth and servicing
- Confident customer presentation skills
- Team Management
- Polished written and verbal communication
- Sales quota achievement, over performance on structured goals
Timeline
Strategic Account Manager- Print & Promo
ODP Business Solutions
04.2022 - Current
Senior Inside Sales Account Executive
Staples Print Solutions/Taylor Communications
02.2015 - 07.2019
District Sales Manager
Staples Print Solutions
04.2011 - 02.2015
Account Executive
Staples Print Solutions
05.2010 - 04.2011
Account Executive
T-Mobile USA
01.2009 - 09.2009
Clinic/Sales Manager
American Laser Centers
05.2007 - 11.2008
Bachelor of Arts -
San Diego State University
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