Julia Terzi
Ottawa,Ontario
Summary
Driven by a continuous improvement mindset and a knack for critical thinking, excelled at Walt Disney World Parks and Resorts, enhancing guest satisfaction and team efficiency. Experience spans from educational support at Kumon to ensuring fair play in youth sports, showcasing reliability and attention to detail. Adept at balancing regulatory compliance with innovative problem-solving, contributing to significant project successes.
Overview
7
7
years of professional experience
Work History
Babysitter
Various Families
01.2018 - Current
- Communicated positively with children and guardians.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed over 10 strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Merchandise Associate
Walt Disney World Animal Kingdom
05.2024 - 08.2024
- Greeted, serviced, and thanked 10,000+ of guests per day in Windtraders.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased guest satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered guests questions regarding store merchandise, pricing, and directions to navigate the park.
- Collaborated with leaders to develop strategic plans for merchandise placement and promotion.
Youth Basketball Referee
West-Ottawa Basketball Association
10.2019 - 03.2024
- Ensured fair competition by monitoring player eligibility prior to each match, preventing unauthorized participation from affecting outcomes.
- Enhanced player understanding of game rules by providing clear explanations and demonstrations.
- Actively sought feedback from colleagues regarding personal performance as a referee to continually improve skills and contribute to the overall quality of youth basketball games.
- Facilitated better communication between players and coaches by acting as an intermediary when needed.
Food Service Worker
Walt Disney World Magic Kingdom
05.2023 - 08.2023
- Resolved guest complaints promptly, maintaining a high level of professionalism and guest satisfaction.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Promoted a positive work atmosphere through effective communication with fellow Cast Members and leaders.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
Early Childhood Educator Assistant
Kumon
09.2021 - 09.2022
- Delivered individualized math and reading instruction to preschool-aged children using the Kumon Method, fostering early academic skills such as counting, vocabulary building, and number recognition.
- Assisted in developing pencil skills through structured activities focused on writing fundamentals, including grip, pressure control, and fine motor skills, contributing to students' early literacy and numeracy.
- Encouraged a love for learning by creating a fun and engaging environment, helping young students achieve "aha!" moments and build confidence through incremental skill development.
- Collaborated with parents to track and discuss children's progress, offering personalized feedback and strategies to support continued growth in both academic and motor skills.
Food Bank Volunteer
Stittsville Food Bank
03.2020 - 01.2022
- Sorted food by expiry date and shelving items.
- Cleaned the shelves, fridges, floors and other parts of the food bank.
- Packaged up nonperishable food items for food bank visitors.
- Collaborated with team members to ensure timely distribution of food to clients in need.
After-school Tutor
Shelley Black
09.2017 - 12.2018
- Tutored a fellow student in math.
- Anderson had an aneurism and stroke as a young teenager and missed a great deal of school. My position was to tutor once per week to help him with his studies.
- Anderson was able to return to school at his grade level in 2018.
Education
Honours Bachelor of Commerce in Accounting (Co-Op) -
University of Ottawa
Ottawa, ON01.2027
High School Diploma -
Sacred Heart High School
Stittsville, ON06.2022
Skills
- Team Collaboration
- Attention to Detail
- Critical Thinking and Analysis
- Journal Entry Preparation
- Financial Statements
- Continuous Improvement Mindset
- Regulatory Compliance Awareness
- Reliability and Punctuality
- Time Management
Languages
English
Full Professional
French
Professional Working
Timeline
Merchandise Associate
Walt Disney World Animal Kingdom
05.2024 - 08.2024
Food Service Worker
Walt Disney World Magic Kingdom
05.2023 - 08.2023
Early Childhood Educator Assistant
Kumon
09.2021 - 09.2022
Food Bank Volunteer
Stittsville Food Bank
03.2020 - 01.2022
Youth Basketball Referee
West-Ottawa Basketball Association
10.2019 - 03.2024
Babysitter
Various Families
01.2018 - Current
After-school Tutor
Shelley Black
09.2017 - 12.2018
Honours Bachelor of Commerce in Accounting (Co-Op) -
University of Ottawa
High School Diploma -
Sacred Heart High School
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